Heather Yerigan

Heather Yerigan

About

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Suffolk, Virginia, United States

Timeline

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school
Education

Résumé

Jobs verified_user 0% verified
  • Globe Life
    Customer Service Representative public Remote experience
    Globe Life
    Mar 2026 - Current (8 months)
    Managed 70-90 inbound calls per day in a fast-paced call center, consistently meeting quality and response time standards. Resolved complex customer inquiries and complaints with empathy, resulting in higher satisfaction and repeat business. Built rapport quickly through active listening and clear communication, improving customer retention and loyalty. Maintained accurate records of all interactions and followed up promptly to ensure complete resolution of issues.
  • T
    Customer Service Representative
    Transworld Solutions
    May 2025 - Feb 2026 (10 months)
    Handled customer complaints and inquiries in a courteous and efficient manner.
  • A
    Customer Service Representative
    Anywhere works
    Jun 2022 - Mar 2024 (1 year 10 months)
    Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • ADT
    Customer Service Representative
    ADT
    Jan 2022 - Apr 2022 (4 months)
    Adhered to company policies and procedures while providing superior service.
  • LOWES
    Sales Specialist
    LOWES
    Oct 2017 - Jan 2022 (4 years 4 months)
    Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Education verified_user 0% verified
  • S
    High School Diploma
    Southampton High School
    Sep 1994 - Jun 1999 (4 years 10 months)