Heather Tabano
About
Detail
Operations Manager
New Jersey, United States
Contact Heather regarding:
Flexible work
Starting at
USD30/hour
Résumé
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Operations CoordinatorDivisions Maintenance GroupJan 2024 - Jun 2025 (1 year 6 months)Streamlined work order management processes, achieving SLA compliance and enhancing operational efficiency across teams. Implemented a new KPI reporting system, enabling real-time performance tracking and fostering data-driven decision-making. Cultivated strong relationships with clients and providers, significantly boosting customer satisfaction and service delivery. Conducted thorough analysis of proposal outcomes, refining strategies for future proposals and increasing win rates. Demonstrated strong time management and problem-solving skills, contributing positively to team dynamics and project success. Additionally, utilized call management skills to effectively communicate with customers, providing updates on work orders and maintainin- Logistics Account ExecutiveTotal Quality LogisticsMay 2023 - Jan 2024 (9 months)Utilized data analytics to optimize truck routing, resulting in reduced delivery times and improved operational efficiency. Coordinated with carriers and customers to negotiate favorable quotes, fostering strong relationships and ensuring timely load building. Executed precise data entry for tracking truck routes and schedules, maintaining accuracy and supporting seamless logistics operations. Employed strong communication skills to address client inquiries, delivering exceptional service and reinforcing customer loyalty. Additionally, managed email communications effectively, as it was the primary form of interaction, ensuring that all correspondence was timely and professional, which further enhanced client relationships and operational w
- MAdministrative AssistantMohammad Niaz MDJun 2017 - Oct 2022 (5 years 5 months)Streamlined patient intake processes, reducing wait times and improving overall patient flow within the office. Maintained accurate patient records and insurance information, ensuring compliance and facilitating smooth claim processing. Verified patient insurance eligibility and addressed inquiries, resulting in quicker authorizations and increased patient satisfaction. Coordinated with healthcare professionals to ensure timely medication management, contributing to improved patient health outcomes. Additionally, utilized call management skills to effectively schedule patient appointments and keep records updated, while also verifying insurance and maintaining billing accuracy, which further enhanced operational efficiency and patient exper