Heather Sullivan Otero

Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. I am detailed oriented with the ability to exercise independent judgment. Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. I am able to work effectively with sensitive and confidential material and sometimes emotionally charged matters. Communication Skills: Effective communication skills (oral, written, presentation) I am an active listener, and effectively provide balanced feedback. Customer Service & Organizational Awareness: I have a strong customer focus and am able to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships. Self-Management: Effectively manage my own time, conflicting priorities, self, stress, and professional Multitasking: Very proficient in working effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.