H

Hazes Lushaj

About

Detail

Texas, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • National Debt Relief
    Client Success Agent
    National Debt Relief
    Apr 2021 - Current (5 years 2 months)
    - Managed timely resolutions for a range of inquiries while closing legal and non-legal settlements at a 95% rate. Handled one hundred inbound and outbound calls daily, providing white glove service to clients and ensuring a high level of customer satisfaction. Demonstrated mastery of customer service call scripts within required timeframes and maintained up-to-date records at all times. Collaborated with upper management to implement changes that enhanced customer satisfaction. Additionally, utilized cold calling techniques to upsell and cross-sell products to clients with legal accounts, effectively increasing revenue and strengthening client relationships.
  • C
    Customer Service Agent
    Credit Associates
    Apr 2017 - Apr 2021 (4 years 1 month)
    Responsible for two hundred inbound and outbound calls daily. Assisting new customers in sign up, account management, presenting relevant product information, attentively listening to customers to identify their needs, resolving customer complaints, cancellations, offering additional products and services. Exceeding sales quota with a closing rate of 91%.
  • C
    Manager CC
    CONNECTS
    Aug 2012 - Mar 2017 (4 years 8 months)
    As Manager CC, I was responsible for maintaining an upbeat and positive environment for my team, successfully leading them to achieve high sales production through efficient training and motivation. I maintained a record of three hundred outbound calls daily to discuss energy costs with prospective clients, setting up appointments and providing in-house presentations to effectively communicate our offerings. My leadership resulted in high closing rates, contributing to the achievement of quarterly and annual bonuses, while successfully retaining over 15 team members with no turnover. Additionally, I leveraged my experience in SaaS sales to manage a sales team that reached out to both cold and warm leads, educating future clients on our prog
Education verified_user 0% verified
  • Trinity High School
    High School Diploma
    Trinity High School
    May 2011