Hazeil Chica Ybañez Dedicated and highly organized Medical Virtual Assistant

Front desk Representative

Teem

Dec 2024 - Dec 2025 (1 year 1 month)

Answered and routed phone calls and patient inquiries. Scheduled, confirmed, and updated patient appointments. Maintained accurate patient records in the EMR system. Coordinated front desk operations and communicated with clinical staff. Ensured patient confidentiality. Verified eligibility and benefits for Medicare members and assisted with claims, prior authorizations, and provider follow-ups. Managed medical and administrative data while maintaining HIPAA compliance. Handled inbound and outbound calls, providing reliable support to members and providers.

L1 Technical Support

A2 Hosting

Dec 2023 - Dec 2024 (1 year 1 month)

Provide support to our customers through live chat, support ticketing system, and other communication channels. Assist customers with all hosting-related issues using platform control panels and addressing their WordPress problems by logging into their websites, diagnosing issues, and providing solutions. Respond to customers who report issues with their websites, plugins, or hosting services and promptly handle/debug the issues. Offer knowledgeable recommendations for handling customer feature requests.

Team Leader

Endurance

Dec 2021 - Jun 2022 (7 months)

Oversee day-to-day contact center duties focused on team and shift operations, including scheduling and shift management, approving time cards, and monitoring queues to ensure smooth workflow and adherence to organizational standards. Track and manage the productivity and performance results of support team members. Develop and execute monthly coaching plans for team members with a focus on career development and performance. Create and present comprehensive business reviews that provide KPI stats, team insights, and additional information that can assist with both short and long-term strategic planning. Act as an escalation point for complex technical or customer concerns. Maintain a positive, productive, and accountable team culture. Assi

Document Review Specialist

HealthyBOS

Jun 2021 - Apr 2024 (2 years 11 months)

Conduct document verification by sorting and checking medical records of patients' prescriptions, doctor's evaluations, and sleep studies in SNAP tool and Brightree to make sure that documents are valid based on patient insurance policy. Process requests for updated prescriptions, chart notes, and sleep studies by sending requests through email, fax, GoScript, and Parachute. Make outbound calls to doctor's facilities to follow up on requests for medical records and to verify if the patient is still being seen in that facility. Make outbound calls to patients to verify their Doctor's information, provide the status of their medical supplies, and inform them if an appointment with their doctor is needed. Manage inbound calls from Doctor's fac

Subject Matter Expert

Endurance

Feb 2020 - Dec 2021 (1 year 11 months)

Identifying areas where technical solutions would improve business performance. Consulting across business operations, providing mentorship, and contributing specialized knowledge. Verifying technical reference information, including user guides, training manuals, and system requirements. Resolving project-related problems within the area of expertise. Act as a mentor and role model for team members within the Support department by providing guidance and technical advice, and handling customer escalations as needed while reinforcing our mission and core values.

Web Advisor

Endurance

Sep 2018 - Feb 2020 (1 year 6 months)

Help customers fix issues with their domains, email, and websites, and assist with new account setup. Answer billing questions, explain invoices and payment options, and help resolve billing issues. Use company systems and tools properly and report any problems to supervisors or the helpdesk. Set up and troubleshoot basic domain and related product issues.

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Technical Support Representative

1and 1 lonos

Oct 2014 - Jun 2018 (3 years 9 months)

Help customers fix issues with their domains, email, and websites, and assist with new account setup. Answer billing questions, explain invoices and payment options, and help resolve billing issues. Use company systems and tools properly and report any problems to supervisors or the helpdesk. Set up and troubleshoot basic domain and related product issues.

Hazeil Chica Ybañez

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Hazeil Chica Ybañez

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Behavioral traits