Hayk Gevorgyan Marketing manager

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Field Marketing Representative

Sovrano LLC

Apr 2025 - Current (1 year 6 months)

As a Field Marketing Representative, I proudly represent some of the finest premium chocolate brands from Europe, bringing them closer to the Armenian market. Working within one of the country’s top distribution companies, I focus on building strong relationships with retail partners, planning and executing in-store marketing activities, and ensuring our products shine on every shelf. Passionate about storytelling and strategy, I’m here to make every chocolate moment unforgettable — blending data, design, and delight to deliver outstanding results.

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Marketing Manager

Revol Armenia

May 2024 - May 2025 (1 year 1 month)

• Strategic Branding: Designed and implemented comprehensive branding strategies for hospitality projects, including restaurants, cafes, and bars, tailored to market trends and consumer insights. • Content Development: Produced high-quality digital content for social media platforms and professional networks, highlighting expertise in hospitality management and project development. • Campaign Management: Planned and executed targeted marketing campaigns for events, product launches, and seasonal promotions, ensuring optimal engagement and measurable results. • Creative Concept Development: Innovated unique concepts, names, and packaging designs, creating distinctive brand identities that resonate with diverse audiences. • Project Coordinati

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Real Estate Agent

Aparto Real Estate Agency

May 2023 - Sep 2023 (5 months)

• Assisted clients in buying, selling, and renting residential and commercial properties, providing tailored solutions to meet their needs. • Conducted market research and analysis to guide clients on property values, market trends, and investment opportunities. • Negotiated contracts and facilitated smooth transactions, ensuring client satisfaction and adherence to legal requirements. • Built and maintained a strong network of clients, property owners, and industry professionals to expand business opportunities. • Organized property showings and open houses, highlighting key features to potential buyers or tenants. • Delivered excellent customer service, fostering trust and long-term relationships with clients.

Operational Team coordinator

IDBank

Sep 2022 - May 2024 (1 year 9 months)

1. Team Coordination: • Overseeing daily activities of the operations team to ensure efficiency. • Assigning tasks and responsibilities among team members to meet deadlines. • Providing support and guidance to staff on operational procedures. 2. Process Management: • Monitoring and improving operational workflows to enhance productivity. • Ensuring compliance with internal policies and external regulations. • Managing and resolving any process-related issues to ensure smooth operations. 3. Communication and Reporting: • Acting as a liaison between departments for seamless information flow. • Preparing and presenting reports on team performance, operational risks, and project progress. • Communicating updates, goals, and expectations to the

Operational Group Leading Speacialist

IDBank

Oct 2021 - Sep 2022 (1 year)

• Team Leadership: Managed and guided the operations team to achieve organizational goals, ensuring accuracy and efficiency in daily tasks. • Process Optimization: Monitored and improved operational workflows, implementing strategies to enhance productivity and reduce risks. • Compliance Assurance: Ensured adherence to internal policies, banking regulations, and legal requirements, supporting internal and external audits. • Performance Reporting: Prepared and analyzed reports on operational performance, identifying areas for improvement and developing actionable strategies. • Stakeholder Collaboration: Acted as a key liaison between internal departments, clients, and external stakeholders, ensuring seamless communication and execution of op

Contact Center Specialist

IDBank

Jan 2021 - Oct 2021 (10 months)

• Delivered exceptional customer support by handling inquiries, resolving issues, and providing personalized banking solutions. • Managed high-volume calls with efficiency and professionalism, ensuring customer satisfaction and loyalty. • Guided customers on banking products, services, and digital tools to enhance their experience. • Collaborated with cross-functional teams to address complex issues and improve service quality. • Maintained detailed records of interactions, ensuring accurate reporting and compliance with banking regulations. • Consistently met performance targets in a fast-paced, customer-focused environment.

Call Center Agent

Armada

Sep 2020 - Feb 2021 (6 months)

• Handle a high volume of inbound and outbound calls with professionalism and efficiency. • Effectively present and promote company services to customers. • Facilitate the establishment of legal contracts with clients. • Accurately complete scripts and maintain customer information in the CRM system. • Liaise with private (PPO) health insurance providers. • Collaborate with leading US pharmacies (CVS, Walgreens, HEB) to manage prescriptions and verify customer details.

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Trade Support Specialist

Karen Demirchyan conserts and sports compex

Dec 2019 - Jan 2021 (1 year 2 months)

• Managed warehouse operations, including inventory tracking, stock management, and ensuring accurate record-keeping. • Oversaw the procurement and distribution of goods, ensuring timely and cost-effective processes. • Prepared and maintained detailed financial and operational reports for inventory and trade activities. • Coordinated with vendors and suppliers to streamline supply chain operations and maintain strong relationships. • Supported event operations by ensuring the availability and proper allocation of resources and materials. • Ensured compliance with state property management regulations and internal policies. • Collaborated with cross-departmental teams to enhance efficiency and optimize resource usage.

Hayk Gevorgyan

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Hayk Gevorgyan

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