Hatim AHBOUCHA

Hatim AHBOUCHA

About

Detail

Training Manager at Concentrix
Marrakesh, Marrakesh-Safi, Morocco

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 34% verified
  • Concentrix
    Operational Excellence | L&D Manager | Change Leader | Luxury Retail & Travel | 60+Global Accounts verified_user Verified experience
    Concentrix
    Jun 2023 - Current (3 years 5 months)
    Dual-hatted senior leadership role driving cross-border operational excellence, strategic change management, and comprehensive learning & development (L&D). Trusted to lead high-stakes regional transformations and orchestrate relationship and service excellence for a massive portfolio of over 60 global accounts, with a specialized focus on the Premium Travel and Luxury Retail verticals (including LVMH/Sephora).

    Key Responsibilities & Impact:
    Operational Excellence & Portfolio Management: Spearhead continuous improvement, process optimization, and quality assurance frameworks to drive service excellence across a complex portfolio of 60+ global accounts in the Travel, Mobility & Leisure sectors.

    Luxury Retail La
  • Concentrix
    Training Manager
    Concentrix
    Jan 2022 - Current (4 years 10 months)
    Oversaw operational excellence through continuous improvement projects and performance management. Implemented strategies to optimize service quality. Collaborated with teams to enhance customer satisfaction.
  • Concentrix
    Senior Instructor
    Concentrix
    Jan 2020 - Jan 2022 (2 years 1 month)
    Managed quality and training programs, ensuring compliance with standards. Developed and implemented training programs to enhance team skills. Monitored and analyzed quality metrics for continuous improvement.
  • Concentrix
    Operational Excellence Manager
    Concentrix
    Jan 2018 - Jan 2020 (2 years 1 month)
    Designed and delivered advanced training for customer service representatives and training teams. Supported training teams to ensure high-quality learning and performance outcomes.
  • Concentrix
    Business Instructor verified_user Verified experience
    Concentrix
    Jan 2016 - Jan 2018 (2 years 1 month)
    Developed training modules for new hires. Monitored customer service representative performance and implemented corrective actions to improve results.
  • Concentrix
    Customer Service Representative
    Concentrix
    Jan 2014 - Jan 2016 (2 years 1 month)
    Managed inbound calls and resolved customer inquiries with high satisfaction. Participated in continuous improvement projects to optimize internal processes.
Education verified_user 0% verified
  • EMAA Business School
    Bachelor Business Administration
    EMAA Business School
    Jun 2026 - Sep 2026 (4 months)
  • EMAA Business School
    Executive MBA, Business Administration
    EMAA Business School
    Jun 2026 - Sep 2026 (4 months)
  • EMAA Business School
    Bachelor Business Administration
    EMAA Business School
    Jun 2026 - Sep 2026 (4 months)
  • I
    Degree in Sales & Marketing Techniques, Marketing
    ISTHT Founty Agadir
    Jun 2012 - Jun 2014 (2 years 1 month)
  • I
    One year of Bachelor’s Degree in Economics and Management
    Ibn Zohr University
    Sep 2010 - Jun 2011 (10 months)
Projects (professional or personal) verified_user 0% verified