Operations and client experience professional with 4+ years of experience leading teams, managing cross-functional collaboration, and translating customer insight into process and product improvements. Proven ability to identify user pain points, define solutions, and drive end-to-end execution under pressure. Experienced in mentoring team members, presenting performance insights to senior stakeholders, and iterating on workflows based on real-world feedback. Currently working at US Mobile as a Product Experience Analyst, sitting at the intersection of customer experience and product improvement. Looking to transition into a formal product development role where these skills can be applied to building and iterating on products directly.
