Haseeb Shahid

Sr. Customer Success Manager

Motive

Feb 2023 - Dec 2024 (1 year 11 months)

• Developed and implemented customized customer success plans to drive client retention and satisfaction achieving the quarterly churn targets and keeping overall churn rate below 0.8%. • Conducted regular Joint Success Plans, Product Adoptions and CSTs with clients to assess their needs and provide proactive solutions. • Collaborated with cross-functional teams to resolve customer issues and escalations in a timely manner. • Scheduled Product interviews to ensure the enhancement of products and technological adaption is customer-centric. • Analyzed customer data and feedback to identify trends and opportunities for product improvement and upselling. • Managed 110 Mid-Market Premier Accounts ($6.2M ARR) with average ARR of $50k with q

Solutions Consultant

Motive

Jan 2023 - Current (3 years 6 months)

• Delivered tailored solutions by analyzing customer needs and aligning them with Motive's offerings, driving client success and satisfaction. • Collaborated with cross-functional teams to design and implement effective workflows, streamlining customer operations. • Conducted product demonstrations and provided technical guidance to prospective and existing clients, enhancing user adoption and retention. • Partner with sales teams to understand client requirements and propose tailored solutions, ensuring alignment with business objectives. • Collaborated on RFPs and RFX responses, including detailed technical documentation, solution roadmaps, and architecture diagrams. • Develop and deliver proof-of-concept (POC) solutions to validate

Client Relationship Associate

TCP Software

Aug 2022 - Feb 2023 (7 months)

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Corporate Communications Manager

i2c inc & TCP Software

Jan 2020 - Jan 2022 (2 years 1 month)

• Spearheaded internal and external communication strategies to align messaging with organizational goals. • Developed compelling content and campaigns that fostered engagement and brand loyalty. • Engaged with global teams and stakeholders to enhance communication channels and foster collaboration. • Facilitated smooth operations for fintech clients between different departments such as Implementation group, client engagement and Sales. • Collaborated closely with internal teams, including sales, product development, and technical support, to advocate for client interests and facilitate prompt resolution of issues, resulting in a 25% decrease in client-reported incidents and improved overall client experience. Organized a Panel Talk o

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