Harrison Gicharu Muhia

Harrison Gicharu Muhia

About

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Experienced IT Leader|IT Manager | ICT Advisory | ICT Projects | ICT Risk & Governance | Cyber Security| Member of SACCO IT Professionals Association (SITPA).
Nairobi County, Kenya

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Résumé


Jobs verified_user 0% verified
  • S
    Information Technology Manager
    SokowatchWasoko Ltd
    Jan 2021 - Current (5 years 10 months)
    Provide effective leadership and Infrastructure & IT Operations Management across nine countries (Kenya, Rwanda, Tanzania, Zanzibar, Uganda, Zambia, Senegal, Ivory Coast, Egypt, and Morocco). Develop and implement ICT policies ensuring full compliance with organizational standards and regulations. Oversee ICT budgeting, forecasting costs, and identifying cost-saving opportunities. Security & Compliance: Enforce data security and privacy best practices to safeguard sensitive information. User Support & Service Delivery: Provide timely technical support via email, calls, and service requests; escalate complex issues when necessary. Install, configure, and monitor IT infrastructure, structured cabling, audiovisual, and security systems. Develo
  • Wasoko
    ICT Manager
    Wasoko
    Jan 2021 - Current (5 years 10 months)
    • Provide effective leadership and oversee daily ICT operations across nine countries (Kenya, Rwanda, Tanzania, Zanzibar, Uganda, Zambia, Senegal, Ivory Coast, Egypt, and Morocco).
    • Develop and implement ICT policies ensuring full compliance with organizational standards and regulations.
    • Oversee ICT budgeting, forecasting costs, and identifying cost-saving opportunities.
    • Enforce data security and privacy best practices to safeguard sensitive information.
    • Provide timely technical support via email, calls, and service requests; escalate complex issues when necessary.
    • Install, configure, and monitor IT infrastructure, structured cabling, audiovisual, and security systems.
    • Develop and implement business
  • S
    Hon Secretary
    Sacco IT Professionals Association SITPA
    Jan 2018 - Current (8 years 10 months)
    ✅ Issuing notices for Committee and General Meetings
    ✅ Maintaining and preserving official records and meeting minutes
    ✅ Managing organizational correspondence
    ✅ Supporting governance continuity during urgent matters
    ✅ Serving as a signatory to the Association’s accounts
  • W
    Information Technology Manager
    Wanandege Sacco
    Feb 2017 - Dec 2020 (3 years 11 months)
    Oversaw ICT department operations, ensuring prompt service delivery to all departments. Lead systems implementation, integration, and project coordination activities for the Microsoft Dynamics NAV ERP from 2009 R2 to 2016. Designed and enforced ICT policies, systems, and procedures. Managed server rooms, network hardware, and databases ensuring secure storage, backup, and recovery. Implemented and maintained IT security measures and disaster recovery systems. Collaborate with Finance, Procurement, Operations, and Branch teams on system initiatives to support change management and drive user adoption during transformation projects. Drive accountability for system usage, access management, and adherence to operational procedures. Developed an
  • W
    ICT Manager
    Wanandege Sacco
    Feb 2017 - Dec 2020 (3 years 11 months)
    • Oversaw ICT department operations, ensuring prompt service delivery to all departments.
    • Led system implementations and integrations with minimal disruptions.
    • Designed and enforced ICT policies, systems, and procedures.
    • Managed server rooms, network hardware, and databases ensuring secure storage, backup, and recovery.
    • Implemented and maintained IT security measures and disaster recovery systems.
    • Directed critical ICT projects ensuring reliability and cost-effectiveness.
    • Conducted end-user training on safety, security, and system updates.
    • Developed and monitored departmental budgets ensuring value for money.
    • Managed external service providers and enforced compliance with SLAs.
  • ECLOF Kenya
    Information Technology Officer
    ECLOF Kenya
    Jan 2016 - Jan 2017 (1 year 1 month)
    Supported Banker’s Realm .Net including password resets, user unlocks, and report generation. Provided end-user support, incident logging, and service tracking. Managed and administered Office 365 cloud infrastructure and Active Directory. Installed, configured, and maintained application and communication systems. Maintained IT asset inventory and developed standard operating procedures (SOPs). Supported Hr Sage software and resolved ICT incidents promptly. Oversaw hardware and software installations, configurations, and maintenance.
  • K
    ICT Officer
    Kenya Ecumenical Church Loan Fund ECLOFKENYA
    Jan 2016 - Jan 2017 (1 year 1 month)
    • Supported Banker’s Realm .Net including password resets, user unlocks, and report generation.
    • Provided end-user support, incident logging, and service tracking.
    • Managed and administered Office 365 cloud infrastructure and Active Directory.
    • Installed, configured, and maintained application and communication systems.
    • Maintained IT asset inventory and developed standard operating procedures (SOPs).
    • Supported Sage software and resolved ICT incidents promptly.
    • Oversaw hardware and software installations, configurations, and maintenance.
  • Computech Limited  Contractor United Nations Office at Nairobi UNON
    Service Desk Team leader
    Computech Limited Contractor United Nations Office at Nairobi UNON
    Jan 2012 - Dec 2015 (4 years)
    Service Delivery – Ensuring that the team delivers service as per the agreed SLA with the client and targets are met as per the contract. Managing the Service Desk, Desktop and Applications support in line with ITIL.
    Team Management: - Managing the team of 21 technical support staff on the day to day operations while ensuring the team performs effectively. Supporting over 4000 users at The United Nations Offices at Nairobi (UNON) complex.
    Cost Management – Working within the Service Delivery Budget to ensure the teams operating costs are kept at a minimum in line with the company’s fiscal policy.
    Risk Management – Managing team risks ensuring that they are mitigated where applicable and identifying new risks for the team
  • C
    Service Desk Team Lead
    Computech Limited UNON Contract
    Jan 2012 - Dec 2015 (4 years)
    Supervised a team of 21 ICT support staff, ensuring SLA compliance and optimal service delivery. Managed operational costs within budget limits. Identified and mitigated service-related risks. Conducted regular training sessions for service desk staff and engineers. Maintained a comprehensive knowledge base and generated monthly performance reports. Enhanced customer satisfaction and team morale through structured performance management.
  • C
    Information Technology Support Engineer
    Computech Limited DTB Contract
    Nov 2010 - Dec 2011 (1 year 2 months)
    Provided first-line support to over 650 users on LAN/WAN environments. Installed and configured MS Outlook, Windows XP, 7, and 8. Supported core banking systems and Oracle databases. Handled encryption, token resets, and hardware maintenance. Created and managed user accounts per authorized requests.
  • Computech Limited consultant at Diamond Trust Bank
    Support engineer
    Computech Limited consultant at Diamond Trust Bank
    Jan 2010 - Jan 2011 (1 year 1 month)
    • Provided first-line support to over 650 users on LAN/WAN environments.
    • Installed and configured MS Outlook, Windows XP, 7, and 8.
    • Supported core banking systems and Oracle databases.
    • Handled encryption, token resets, and hardware maintenance.
    • Created and managed user accounts per authorized requests.
  • C
    Information Technology Support Engineer
    Computech Limited Airtel Contract
    Jan 2010 - Oct 2010 (10 months)
    Configured mobile email for BlackBerry, iPhone, and Android devices. Conducted preventive maintenance for PCs and servers. Performed hardware troubleshooting and system upgrades. Managed transition of Zain systems to Airtel systems. Installed multipurpose printers and maintained hardware/software inventory.
  • C
    System Support Engineer
    Computech Limited consultant Airtel Kenya
    Jan 2010 - Sep 2010 (9 months)
    • Configured mobile email for BlackBerry, iPhone, and Android devices.
    • Conducted preventive maintenance for PCs and servers.
    • Performed hardware troubleshooting and system upgrades.
    • Managed transition of Zain systems to Airtel systems.
    • Installed multipurpose printers and maintained hardware/software inventory.
  • F
    Desktop Support Engineer.(PM)
    First Computers Limited
    Jan 2007 - Dec 2009 (3 years)
    PC’s, Desktops, Laptops, Printer’s Hardware and software maintenance, troubleshooting and repairs.
    Repair and Rectification of Computer equipment and faults.
    Installing and troubleshooting application software (operating systems, applications, utilities and antivirus programmes and virus definitions).
    Providing staff members with technical support of application software.
    LAN /WAN management.
    Maintain operational, configuration and other procedure.
    Emails configuration for Outllook on mobile devices Blackberry,Iphone,ipad and Smart phone
Education verified_user 0% verified
  • Sigma Academy
    sigma academy
    Sigma Academy
    Data Analysis Online Boot Camp
  • Global Forensic Services Limited
    Global Forensic Services Limited
    Global Forensic Services Limited
    Certification in Cyber Forensics
  • R
    Diploma of Expertise in Information Technology
    Railway Training Institute
    Credit Pass
  • Sigma Academy
    sigma academy
    Sigma Academy
    Data Analysis Online Boot Camp
  • Sigma Academy
    sigma academy
    Sigma Academy
    Data Analysis Online Boot Camp
  • Global Forensic Services Limited
    Global Forensic Services Limited
    Global Forensic Services Limited
    Certification in Cyber Forensics
  • Mount Kenya University  MKU
    Bachelor of Business
    Mount Kenya University MKU
    Second Class Honours (Upper Division)
  • S
    Data Analyst, Data Analyst
    Sitga academy
    Sep 2024 - Feb 2025 (6 months)
    Introduction to the Data Analyst career.
    Basics of Python programming language .
    Data collection and preparation.
    Exploratory Data Analysis with Python.
    Introduction to SQL.
    Case study .
    Final Project .
  • S
    Certificate in Risk Management, Risk Management
    Sewe International
    Jan 2022 - Apr 2022 (4 months)
  • G
    Cyber Forensics, Cyber Forensics
    GLOBAL FORENSICS
    Jan 2016
    Network security
    Web security
    Application security
    Session Security
    Data security
  • Mount Kenya University
    BBIT, Software engineering
    Mount Kenya University
    Jan 2010 - Jan 2013 (3 years 1 month)
    Bachelor of Business Information Technology
  • R
    National diploma in IT, Information Technology
    Railway Training Institute
    Jan 2007 - Jan 2009 (2 years 1 month)
    National Diploma in Information Technology
Projects (professional or personal) verified_user 0% verified
  • M
    Migration of call center
    Jul 2024 - Nov 2024 (5 months)
    Migration of Call Center from Intalk to 3CX for the Kenya, Tanzania and Rwanda with minimal down time.
  • G
    Google GCWP
    Sep 2022 - Dec 2022 (4 months)
    Implemented GCWP on user laptops and enabling 2FA login.
  • G
    Google email migration from one domain to another
    Mar 2021 - Apr 2021 (2 months)
    Migrated Sokowatch email to Wasoko domain on google admin console with minimal downtime.This project had about 2000 User from different countries this includes (Kenya, Rwanda, Tanzania, Uganda, Senegal, Ivory Coast)
    Google Mail: Seamless user transition to the new email domain within Google Workspace.
    Google Calendar: Migration all calendar records from old accounts will be migrated to new accounts.
    Google Groups: Migration all emails from relevant groups will be migrated to new accounts.
    Google Drive: Migration all essential files and folders from old accounts will be migrated to new accounts.
  • U
    Upgraded network device
    Apr 2018 - May 2018 (2 months)
    Successfully Upgraded network device and creation on Vlan at Wanandege with minimum down time.
  • U
    Upgrade Of an Integrated ERP from Microsoft Dynamic Nav 2009 R2 to Microsoft Dynamic Nav 2016 System
    Feb 2017 - Sep 2017 (8 months)
    1. Successfully Upgrade Of an Integrated ERP from Microsoft Dynamic Nav 2009 R2 to Microsoft Dynamic Nav 2016 System
     Bosa and Fosa
     Financial Management
     Msacco and Virtual banking
     Payroll and Human resources
     CRM and DMS
  • D
    Design and implementation Tier II Data Centre
    Oct 2016 - Jan 2017 (4 months)
    2. Successfully Design and implementation Tier II Data Centre.
     Raised floor ,Suspended ceiling, Fire rated door
     Cooling system
     Access control system
     Fire detection and suppression system
     Ip based CCTV Camera
     Server Rack