H

Harold Chaves

About

Detail

Sales & Customer Service Specialist
San José, San José Province, Costa Rica
Contact Harold regarding: 
work
Full-time jobs
Starting at USD1k/month

Timeline

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Job
school
Education
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Project

Résumé

Jobs verified_user 20% verified
  • FanDuel
    Customer Service Chat Specialist verified_user Verified experience
    FanDuel
    Sep 2025 - Apr 2026 (8 months)
    • Provided real-time customer support through live chat for a high-volume online platform.
    • Assisted customers with account inquiries, payments, and general support requests.
    • Maintained high customer satisfaction while managing multiple conversations simultaneously.
    • Applied sales principles to identify opportunities for upselling and cross-selling relevant products and services, contributing to revenue growth while ensuring customer needs were met.
  • S
    Sales Retention Specialist
    SSG Optimum Cable
    Jan 2023 - Sep 2025 (2 years 9 months)
    • Retained customers by addressing service concerns and offering tailored solutions.
    • Promoted service upgrades and additional products to existing clients.
    • Consistently exceeded monthly retention and sales targets.
  • I
    Restaurant Manager
    Istanbul Kebab House
    Jan 2018 - Jan 2023 (5 years 1 month)
    • Managed daily operations including staffing, scheduling, and inventory.
    • Led a multicultural team and ensured high customer service standards.
    • Implemented improvements that increased sales and customer satisfaction.
  • U
    Senior Sales Representative
    UPS Unishippers (CCC Call Center)
    Jan 2016 - Jan 2018 (2 years 1 month)
    • Generated new business by promoting shipping and logistics solutions.
    • Built strong relationships with clients to increase long-term sales opportunities.
    • Consistently exceeded sales goals and performance metrics.
  • G
    Sales Agent
    GO Tours
    Jan 2008 - Jan 2016 (8 years 1 month)
    • Sold travel packages and tourism services to international clients.
    • Provided personalized customer service and travel recommendations.
Education verified_user 0% verified
  • Cisco Systems
    Cisco Certified Network Associate (CCNA)
    Cisco Systems
    May 2010 - Jan 2012 (1 year 9 months)
  • Universidad Latina
    Systems Engineering (In Progress)
    Universidad Latina
    May 2001 - Jan 2012 (10 years 9 months)
    San José, Costa Rica
Projects (professional or personal) verified_user 0% verified
  • HostGuardIQ
    sales ai estudy
    HostGuardIQ
    Feb 2026 - Aug 2026 (7 months)
    tripleten