H
Harold Andrés Castañeda Echeverry
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Valle del Cauca Department, Colombia
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INTERPVAULTKreato GlobalJan 2025 - Current (1 year 6 months)En mi rol en INTERPVAULT, fui responsable de gestionar la comunicación entre médicos y pacientes, asegurando que ambos tuvieran acceso a la información necesaria para agendar citas médicas de manera eficiente. Además, proporcioné asistencia continua a los pacientes, recordándoles sus citas y garantizando una experiencia fluida y satisfactoria. Esto no solo mejoró la satisfacción del cliente, sino que también optimizó el proceso de agendamiento, facilitando una mejor atención médica.- (ASSOCIATES(LSA)Jan 2024 - Current (2 years 6 months)
- (INTERACTIVE CONTACT CENTER(MARTII UPHEALTH)Jan 2023 - Jan 2024 (1 year 1 month)Provide interpretation services for both English and Spanish while keeping a fluent and accurate conversation in a variety of fields such as medical, legal, social, etc.
- TRecord RetrieverTOP NOTCH REMOTE (RECORDSJan 2023Create and send request letters to obtain medical records from health facilities in order to help in the following-up of legal cases by keeping the database updated.
- ACustomer Service RepresentativeALORICA (PROGRESSIVE LEASING)Jan 2022 - Jan 2023 (1 year 1 month)As a Customer Service Representative, I was responsible for orienting and guiding customers on how to apply for and get approved for leasing services, as well as explaining the payment process for their loans. Additionally, I managed scheduling appointments for customers, ensuring they could receive services at physical locations or obtain assistance with payment or technical issues, which enhanced customer satisfaction and streamlined service delivery.
- SCustomer Service RepresentativeSITEL (FedEx)Jan 2021 - Jan 2022 (1 year 1 month)Tracking and scheduling pickups of packages for both individual and business customers while keeping them updated on the process, as well as following up on claims if necessary.