Technical Specialist SME - L2G2
AI
Nov 2017 - Sep 2020 (2 years 11 months)
Had been a digital case manager and handled TIO, ACCC and OMBUDSMAN escalations for Optus. Expert in handling data center issues, IP administration, CGNAT, IPV4, Modem optimization such as channel change and optimizing wi-fi bandwidths, Gateway configuration, Band steering, identifying WI-FI congestion, Loopback etc.