Hardeep Singh Technical Support Engineer

Senior Technical Support Engineer

Greystar

Mar 2024 - Current (2 years 4 months)

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Senior Technical Support Engineer (Onsite)

RevClerx Pvt. Ltd.

Aug 2023 - Dec 2023 (5 months)

Proficiently managed Sophos Firewall 2100 XG, overseeing LAN/WAN configuration, rule implementation, and NAT MASQ setup, ensuring robust security and optimal network performance. Monitored and optimized LAN/WAN traffic, consistently ensuring high-level network security and performance. integrated Sophos Firewall with Active Directory Server, simplifying user and device management processes, enhancing operational efficiency. Administered Ubuntu, focusing on Active Directory Domain Services (ADDS) and DNS for seamless network operations. Leveraged LogMeIn Central RMM to provide comprehensive remote support, managing users and devices across client sites effectively. Expertly utilized Acronis Cyber Protect Cloud for comprehensive backup, anti-

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Technical Support Engineer

Octavian IT

Mar 2021 - Feb 2023 (2 years)

Provided remote IT support to clients in the UK, USA, Canada, and Asia using Pulse way service desk board and Ticketing System. Managed NOC tickets using Pulseway RMM and Keeper passwords Manager tools. Monitored and troubleshooted Azure backup alerts. Managed M365 users, including Office 365 user management, group and shared mailbox creation, MFA implementation, and licensing. Administered and managed Azure, including monitoring Azure backup alerts and setting up and troubleshooting AD Connect cloud sync. Installed and migrated Exchange Server from on-premises to Exchange Online. Configured iSCSI storage on Windows Server for Esxi to create VMFS datastore by configuring software iSCSI adapter. Managed StorageCraft SPX and Image Manager, as

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Technical Support Engineer

Sunstate Technology

Aug 2019 - Jan 2021 (1 year 6 months)

Remote IT Support to USA/Canada clients with the help of Connect Wise Manage Ticketing System, Screen Connect Control and Automate (RMM Tools). Monitoring Provide remote help desk support to our clients. Windows Server Administration (2008,2012,2016 & 2019 ). Connect Wise Manage help desk software to effectively oversee service tickets and resolve client issues with ease. Worked in IT Glue a blazing-fast Connect Wise Manage-integrated documentation platform which collapses multiple tools. Manage, Remote Monitoring and Remote Management Software. Install, Configure, and troubleshoot of backup Crash Plan and Veeam Backup Endpoint & Replication Server console as well as windows agent through Backup radar as well Code42 web portal to through Ba

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SAP SD Executive

Modern Bakery

Sep 2014 - Mar 2019 (4 years 7 months)

Conducted Gap Analysis to identify discrepancies and issues within the organization's SAP systems. Collaborated with ABAP Programmers and other SAP Landscapes (Development, Quality, and Production) to rectify and resolve identified gaps and issues. Implemented work-around solutions to address identified gaps and issues. Deliver ad-hoc training sessions to junior staff members and provide user support as needed. Administered SAP R/3 system, including tasks such as user management (e.g., user creation, deletion, password management, user lock/unlock) Successfully implemented SAP SCM process, including collaboration, planning, coordination, and execution tasks. Acted as a liaison between the business functions and the Functional & ABAP Program

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IT Support Specialist

Center

Mar 2011 - Aug 2014 (3 years 6 months)

Successfully managed L1/L2 level tickets to efficiently resolve end user IT issues, ensuring client satisfaction. Conducted follow-ups with clients to verify final resolution and determine their satisfaction level. Demonstrated proactive monitoring and troubleshooting of network performance and security issues to maintain optimal functionality. Undertook day-to-day administration of the company's network. Managed 10 Mbps internet leased line connections at UGC HO and two branches in Delhi, ensuring uninterrupted connectivity for approximately 350 users. Provided swift troubleshooting for network, hardware, and software issues, resolving problems within five to ten minutes at UGC HO and two to three hours in branch offices, ensuring minimal

Hardeep Singh

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