Hannah Kasalu

Business and KYC Banking Administrator

FNB

May 2018 - Mar 2022 (3 years 11 months)

Job Title: Business and KYC Banking Administrator Responsibilities: Performing Full maintenance on Business and personal accounts. Liaising with front line relationship managers with regard to sourcing missing data Validating and verifying documents with reference to The FICA Act Making sure that exceptions are managed and resolved within the agreed SLA Resolving all customer queries efficiently, and within agreed timelines Provide efficient and effective administration support to ensure accuracy in the functional area. Managing client profiles based on the risk criteria Reference: Mpho Motsepe - 0877363402 / 0734085543

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Logistics Administrator

Stobel

Aug 2017 - Dec 2017 (5 months)

Job Title: Logistics Administrator Responsibilities: Reporting to sales and operations managers Handling administrative and clerical duties Capturing of trip sheets, Time sheets, POD's, GRNs Processing of Orders Assisting with Stock Enquiries Stock Counts Invoicing Reference: Stanley Wood (021933 0855)

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Complaints Coordinator(Temp

FNB Premium

Jul 2014 - Jun 2017 (3 years)

Job Title: Complaints Coordinator(Temp Assignment) Responsibilities: s Performing full maintenance on accounts, updating of clients details Validating and verifying documents with reference to The FICA Act Verifying that all correct mandates are in place Amending records on client's accounts and Linking of authorized personnel. Assisting in resolving Client escalated queries Compiling full report on escalations and providing route cause analysis Provide timeous and accurate Management Information. Reference: Tashlynn Naidoo – 0877367017 Riaz Rahman - 0873355863

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Customer service consultant & Personal Assistant to Customer service Manager

The Document Warehouse

May 2010 - May 2014 (4 years 1 month)

Job Title: Customer service consultant & Personal Assistant to Customer service Manager Responsibilities: Scheduling of appointments and Managing managers diary Managing the Company's CRM program and Liaising with clients maintenance of records and database of more than 1800 to ensure all information is organized and readily available General admin duties, Compiling of reports and taking minutes at meetings, Opening of accounts, Assisting with queries and issuing invoices where necessary. Making travel arrangements and reservations Relieving switchboard (screening and transferring calls), Assisting with general information, Reference: Nikki O'Connell ( Manager) 011 298 0700

Hannah Kasalu

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Hannah's behavioral traits
Hannah's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.