Hannah Grace A Pugal

Hannah Grace A Pugal

About

Detail

Independent Contractor- Virtual Assistant | Transaction Coordinator | SMM | Property Management VA | ESL Tutor | Remote CSR TSR
Calabarzon, Philippines

Contact Hannah regarding: 
work
Full-time jobs
Starting at USD6/hour
Flexible work
Starting at USD6/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • D
    Real Estate Rental Property Management Virtual Assistant
    Direct Client Not with Agency
    Dec 2024 - May 2025 (6 months)
    My role covered a variety of day-to-day responsibilities, including: Responding to lead, applicant, and tenant inquiries via call, text, and email. Scheduling property showings and making sure both the property and the people were in sync. Coordinating maintenance requests and following up until resolution. Assisting with lease agreements and document tracking—because paperwork doesn't file itself. Running background checks and pre-screening applicants. Updating records, tracking tasks, and staying on top of it all using Monday.com.
  • Concentrix
    Technical Support Advisor
    Concentrix
    Jun 2023 - Sep 2024 (1 year 4 months)
    Assist Customers on technical concerns and provide insightful advice on how to use their devices best for their needs.
  • Cyberbacker Careers
    Cyberbacker
    Cyberbacker Careers
    Oct 2021 - Mar 2023 (1 year 6 months)
    Social media content creation, planning and management. Design and create images or video content using Canva, Photoshop, Photophea, and Capcut.Track social media campaigns and ads results. Create and manage website via Godaddy and Agentlocator. Prepare quarterly email campaigns and mail out newsletters. General admin tasks like email, calendar, and CRM/database management. Create and maintain a procedure checklist. Regularly update and maintain communication with clients, agents, lenders, and lawyer, etc. Since July 2022- Prepare training materials, training curriculum, conduct classes and coaching as a Trainer.
  • Alorica
    Customer Service Specialist
    Alorica
    Nov 2019 - May 2020 (7 months)
    "Lowest Absenteeism 0.0% (December 2019 - January 2020) Alorica, with Certificate of Recognition" My duties consisted of answering questions about the mobile products and the data services; Advising customers regarding the value, perks and worth they could get from our services; Assisting customers with account changes, bills payment, order processing and tracking; Handled irate customers with proper etiquette and delivered the necessary support to keep customers satisfied and happy with their services. I was also able to assist with basic troubleshooting concerns and walkthroughs. Happily educated customers who were going on International trips regarding how to maximize their services and prevent unnecessary international charges and th
  • Sykes Philippines
    Customer Service Representative
    Sykes Philippines
    Jun 2019 - Sep 2019 (4 months)
    Verified clients information strictly, assist regarding billing concerns, credit limit increase and fraud investigation tickets via chat, email and call.
  • Ibex
    Customer Service Representative
    Ibex
    Aug 2018 - May 2019 (10 months)
    "Lowest Absenteeism 0.03% (October 2018 - November 2018) Ibex Global, with Certificate of Recognition" "Lowest Adjustment Per Call (APC) $0.37 (October 2018 - November 2018) Ibex Global, with Certificate of Recognition" My duties consisted of providing assistance to inquiries about the cable, satellite and basic fios concerns; Advising customers regarding the best cable package for them based on their daily routines; Assisting customers with account changes, bills payment, order processing and tracking; Handled irate customers with proper etiquette and delivered the necessary support to keep customers satisfied and happy with their services. I was also able to assist with basic troubleshooting concerns and walkthroughs for the self
  • K
    Snack Bar Cashier
    Kambal Pandesal
    Jan 2015 - May 2015 (5 months)
    My duties as cashier were to handle the cash box; update the inventory at the end of my shift; ensure the condition and quality of products to be within the health standard on a daily basis. Maintain an amicable and professional relation with the customers; And provide a positive experience especially since they were about to start their shift. It was a summer job before I started University but it was a pleasant and fulfilling experience.
Education verified_user 0% verified
  • Polytechnic University of the Philippines
    Bachelor's degree, Bachelor of Science in Biology
    Polytechnic University of the Philippines
    Jan 2015 - Dec 2018 (4 years)