I always believe that the challenge of tomorrow is more interesting than the success of yesterday. I'm the kind of person who loves to explore. I like new challenges because i wanted to test my abilities and see how far i can go. i'm a team player and i'm very competitive.
I've been a customer service representative for over a decade handling u.s. accounts and working for an australian account for more than two years. I have experience in handling both voice and non-voice tasks. Now, i also do online english teaching for non-native speakers as my part-time job.
i still keep my profile active because i'm still open/interested to work from home. I hope you can consider me working for the company for at least part-time if possible. I'm also open to get full time job. i'm very willing to learn and take a leap from here.
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Résumé
Jobs
verified_user
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Support specialist
G&G Independent Insurance
Feb 2022 - May 2023(1 year 4 months)
- Process tickets.
- Answer emails from third party and clients.
- Managing unassigned bucket and taking phone calls.
V
Customer service representative
VASIS FOOD KING NY
Feb 2021 - Feb 2022(1 year 1 month)
- Take phone orders.
- Answering to customer inquiries related to the service.
Customer service representative
Nears, Sustenta Polymers
May 2019 - Feb 2022(2 years 10 months)
- Analyze and answer email/call request related to the service.
- Process service orders for the Service Centers (Technicians).
- Achieving monthly metrics.
Home based online english tutor
51Talk
Feb 2017 - Aug 2020(3 years 7 months)
- Answer student questions related to the course content.
- Teach non-native speakers to read, write and speak English.
- Help students learn English grammar, pronunciation and conversational skills.
Customer service representative
Alorica
May 2016 - Apr 2017(1 year)
- Analyze and answer billing/medication questions related to the service.
- Achieving monthly metrics.
Executive operations customer service representative
Teleperformance Spain
Dec 2012 - May 2016(3 years 6 months)
- Process card applications.
- Analyze and answer general questions related to the service.
- Achieving monthly metrics.
Customer service representative
Convergys
Jun 2010 - Oct 2012(2 years 5 months)
- Answering billing related calls/emails.
- Analyze and answer general question related to the service.
- Ability to do multi-tasking.
- Achieving monthly metrics.
M
Machine operator
MITZUWA PHIL. INC.
Oct 2006 - Apr 2007(7 months)
- Worked in weekly rotational shifts with an excellent attendance record.
- Worked at a machine station and provided accurate inputs to the machine and produced fine jobs.
- Completed production targets within deadlines.
Education
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0% verified
Bachelor of arts in english, english language and literature/letters