Hannah Faye Rosales Client/Onboarding Support Specialist

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Onboarding Specialist

Membershine (HOA Start)

Feb 2025 - Feb 2026 (1 year 1 month)

Assisting the HOA Community Board Members with building their community website. Providing them with the best resolution to their concerns, and suggest the best way to ensure their website is easy to navigate for the users. Guide them through the onboarding process until their website is ready to go live, sending them emails offering my assistance.
Vendor Service Representative

RealPage

Jun 2024 - Jan 2025 (8 months)

Assist vendors with their requirements given by the Property Management Companies. Providing them with steps to acquire the requirements; Insurance, W9, Contracts, etc.,
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Client Support Specialist

Wayvia (formerly PriceSpider)

Aug 2021 - May 2024 (2 years 10 months)

Assisting clients with their concerns, general questions, technical concerns regarding their website through Zendesk. As well as changing website settings/data through Timberlake, and SQL.
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Customer Service Representative

Teleperformance Teletech

Jun 2019 - Jul 2021 (2 years 2 months)

As a Customer Service Representative, I was dedicated to assisting customers with their billing concerns, ensuring that I provided the best resolutions to prevent service terminations. My role involved actively listening to customer issues and addressing them promptly, which enhanced customer satisfaction and loyalty. Additionally, my experience with insurance related to mobile phones and technology allowed me to better understand customer needs and concerns, enabling me to offer tailored solutions that aligned with their service requirements. This background in insurance further equipped me to handle complex inquiries, ensuring a comprehensive approach to customer service.

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Hannah Faye Rosales

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