Haneen M Farouk Chief Operating Officer- Pons Communication

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English Interpreter

Lingoaid

Sep 2025 - Current (8 months)

As a medical interpreter for years, i had a wide knowledge of medical care, medical process, how they schedule, how they reach out to patients, and even how they talk and diagnose and prescribe for the patient inside of the clinic.

Chief Operating Officer

Pons Communication

May 2024 - Sep 2025 (1 year 5 months)

As Chief Operating Officer, I developed and implemented operational strategies to enhance efficiency and streamline processes. I coordinated cross-functional teams to ensure alignment with company objectives and performance goals, while also analyzing performance metrics to identify areas for improvement and drive strategic initiatives. Oversaw daily operations, ensuring adherence to organizational standards and best practices, I led training sessions for staff on new procedures, promoting continuous professional development. Additionally, I managed the sales department, participating in client meetings to ensure that our service delivery aligned with market demands and customer expectations, thereby enhancing our overall operational effect

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CEO's Delegate

Pons Communications

Jan 2023 - May 2024 (1 year 5 months)

As the CEO's Delegate, I fostered a culture of innovation by encouraging team collaboration and open communication. I developed and implemented strategic initiatives to enhance operational efficiency across departments, leveraging my skills in operations management and process optimization. Additionally, I spearheaded market analysis to identify growth opportunities and inform business strategy, utilizing data analysis and reporting to support decision-making. I led cross-functional teams in executing company-wide projects, ensuring alignment with strategic objectives, while consistently delivering revenue growth by identifying new markets and devising targeted expansion strategies. Although I was assigned tasks related to email marketing,

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Interpretation Trainer

Pons Communications

Aug 2022 - Jan 2023 (6 months)

As a medical interpreter for years, when i became a trainer, I spread had a wide knowledge of medical care, medical process, how they schedule, how they reach out to patients, and even how they talk and diagnose and prescribe for the patient inside of the clinic, and turned them all into the perfect medical training for medical interpreters.

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English Interpreter

Pons Communications

Jan 2022 - Aug 2022 (8 months)

As a medical interpreter for years, i had a wide knowledge of medical care, medical process, how they schedule, how they reach out to patients, and even how they talk and diagnose and prescribe for the patient inside of the clinic.

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Chinese Interpreter

Smart Copper Factory

May 2021 - Jan 2022 (9 months)

As a medical interpreter for years, i had a wide knowledge of medical care, medical process, how they schedule, how they reach out to patients, and even how they talk and diagnose and prescribe for the patient inside of the clinic.

Customer Service Representative

Concentrix

Sep 2020 - Jan 2021 (5 months)

As a Customer Service Representative, I resolved customer inquiries through effective communication and problem-solving techniques. I managed high-volume calls, ensuring timely and accurate responses to customer requests. Collaborating with team members, I enhanced service delivery and optimized customer satisfaction. My ability to resolve customer complaints with empathy resulted in increased loyalty and repeat business. Additionally, my experience in a sales and retention account allowed me to understand customer needs more deeply, enabling me to provide tailored solutions that not only addressed their concerns but also promoted additional services, further enhancing the overall customer experience. Furthermore, I utilized my knowledge of

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Personal English Teacher

Smart Copper Factory

Oct 2019 - Jan 2020 (4 months)

As a Personal English Teacher, I developed engaging lesson plans aligned with curriculum standards and implemented innovative teaching strategies to enhance student learning experiences. I provided mentorship and support to new teachers in instructional best practices, fostering a collaborative learning environment. Additionally, I assessed student progress and adapted lessons to meet diverse learning needs. My experience in providing educational executive support, particularly in tutoring the executive’s son, allowed me to tailor my teaching methods to meet specific academic goals, further enriching the learning experience.

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Event Coordinator

ORCE

Jun 2019 - Aug 2019 (3 months)

Coordinated logistics for events, ensuring seamless execution from planning to conclusion.Created detailed event timelines, ensuring adherence to schedules and deadlines throughout project phases.Implemented feedback processes post-events to assess success and identify areas for improvement.

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HR Trainee

Emperical HR Solutions

Jun 2018 - Aug 2018 (3 months)

As an HR Trainee, I conducted employee onboarding and training sessions to enhance workforce integration, ensuring new hires felt welcomed and prepared for their roles. I assisted in developing HR policies and procedures to ensure compliance with regulations, contributing to a structured and fair workplace environment. Additionally, I facilitated recruitment processes by screening resumes and scheduling interviews, which involved negotiating with candidates to align their expectations with organizational needs, thereby fostering a positive candidate experience. My customer service skills were instrumental in maintaining effective communication and support throughout the hiring process, ensuring a smooth transition for all new employees.

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Volunteer

Bibliotheca Alexandria

Jan 2014 - Aug 2015 (1 year 8 months)

Led workshops on information literacy, fostering research skills among users.Developed engaging activities for children's reading programs to enhance participation.Joined Alex Model Of Security Council program as a Delegate.

Haneen M Farouk

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