Customer Service Representative (Csr)
Mindbridge (Ferotek Private Ltd)
Nov 2024 - Current (1 year 11 months)
• Handled inbound and outbound calls efficiently, providing excellent customer support.
• Delivered technical support to customers, troubleshooting software and system issues.
• Documented technical issues in CRM tools and collaborated with the IT team for swift resolutions.
• Upsold and cross-sold company products and services during customer interactions.