Hammad Saleem Empowering Success: Proven Sales Specialist Transforming

Customer Success Specialist

Medvidi

Apr 2023 - Feb 2024 (11 months)

• Communicated effectively with patients, ensuring they understood medical information and treatment plans. • Addressed patient concerns promptly and maintained positive relationships throughout their healthcare journey. • Acted as the main point of contact for patients, resolving inquiries and ensuring a positive overall experience. • Collaborated with internal teams to quickly address and solve patient concerns. • Facilitated clear communication between patients and healthcare providers. • Provided educational materials to enhance patient understanding and involvement in their care. • Leveraged my experience in a SaaS (Software as a Service) environment to enhance patient engagement and streamline communication processes, ensu

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Customer Success Manager

Dispatch Transportation

Apr 2022 - Feb 2023 (11 months)

• Developed and maintained relationships with customers on an ongoing basis, achieving a customer satisfaction rate of 95%. • Anticipated, managed, and resolved conflicts by empathizing and listening to customers and paying close attention to each account. • Demonstrated communication and relationship management skills by identifying over 50 customer account needs, setting goals and success measures, and delivering on positive outcomes. • Conducted research and analysis on industry trends and customer experience solutions to develop new customer onboarding strategies and improve customer experience, resulting in a retention rate of 90%. • Collaborated closely with customers in fleet management, ensuring their needs were met effectiv

Sales Development Representative

Motive

Feb 2020 - Mar 2021 (1 year 2 months)

• Prospecting clients through inbound and outbound calls to qualify potential customers and effectively transferring them to the sales team for conversion. • Discovering customer needs and building rapport to provide a seamless experience, thereby maintaining healthy relationships with clients. • Following up with customers to convert them into KeepTruckin customers. Additionally, I leveraged my experience in fleet management by working closely with customers, as Motive provides fleet management solutions, ensuring that their specific needs were met and enhancing overall customer satisfaction.

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Inbound Sales Executive

Digital Global Services

Sep 2019 - May 2020 (9 months)

• Catering the inbound Queue and scoping potential customers to close high-value deals. • Maintained my position as a top performer for my tenure whilst making sure the quality of my work is at the 100%. • Pitching the best deals according to customer needs and approving their payments through the given portals.

Hammad Saleem

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