Hafiz Muhammad Haris Customer Sales Representative

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Customer Sales Representative

Calltastic Ventures

Dec 2022 - May 2023 (6 months)

Website: https://calltastic.com/ • Managed customer orders and inquiries on Shopify while providing exceptional customer service. • Utilized Gorgias and Aircall to efficiently handle customer Inquiries and resolve issues, ensuring high customer satisfaction. • Resolved product or service problems and explained the best solutions to the customers. • Tracked shipments and provided assistance to customers regarding their placed orders.

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Customer Service Representative

Call Centre Services International

Jan 2022 - Oct 2022 (10 months)

Website: https://ccsi.com/ • Resolved complex customer issues following the company's terms of service by analyzing the situation and providing practical solutions. • Utilized Zendesk and Slack to manage customer complaints and provide effective solutions to customer problems. • Demonstrated exceptional multitasking skills by managing multiple chat conversations simultaneously. • Handling customer complaints and providing the best and appropriate solutions.

Outreach Specialist

Wider Circle

Feb 2021 - Dec 2021 (11 months)

Website: https://www.widercircle.com/ • Implemented diverse strategies to reach and engage the target audience.

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Blog Writer / SEO Specialist

Tech Crack Blog

May 2020 - Feb 2021 (10 months)

Website: https://www.techcrackblog.com/ • Composed 1000+ words articles on Future Technology and Gadgets. • Collaborated with the editorial team to ensure content was SEO-Friendly and met brand guidelines. • Conducted research on emerging trends and developments in the technology industry to create relevant and engaging content that resonated with the target audience. • Produced front-page articles based on extensive research and analysis using SEO tools like Google Keyword Planner, resulted in increased traffic by 25% and higher search engine rankings.

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Customer Support Executive

Tribe Consulting

Jan 2019 - Feb 2021 (2 years 2 months)

Website: https://tc-bpo.com/ • Handling customer complaints and providing the best and appropriate solutions. • Managed a diverse range of customer inquiries, including technical troubleshooting and product support. • Utilized active listening and effective communication skills to understand customer needs and provide personalized solutions empathetically. • Applied strong communication skills to maintain a high customer satisfaction rate of 95% or higher by resolving customer issues and answering inquiries promptly and professionally

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Chat Support Representative

Mindbridge Pvt ltd

Jan 2018 - Nov 2018 (11 months)

Provided exceptional customer service and support through live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction. • Demonstrated strong communication skills by effectively and professionally engaging with customers, understanding their needs, and providing accurate and timely information. • Utilized problem-solving abilities to analyze customer problems, troubleshoot technical issues, and offer appropriate solutions or escalate to higher-level support when necessary. • Maintained detailed records of customer interactions and provided resolutions, and follow-up actions to track customer history and improve future support experiences.

Hafiz Muhammad Haris

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