Haaris Muhammad Malik

IT Help Desk Technician

Fors Marsh

Oct 2024 - Current (1 year 8 months)

Provided Tier 1 and Tier 2 technical support, resolving hardware, software, and network issues Utilize Cisco Meraki for optimizing network performance and managing iOS devices. Experience with Active Directory for account management (password resets, account unlocks). Document troubleshooting steps and create knowledge base articles to improve team efficiency. Proficient in remote assistance tools like Citrix and Web VPN to assist end users.

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IT Help Desk Technician

Rochambeau, The French International

Dec 2023 - Oct 2024 (11 months)

Install, configure, and maintain operating systems, applications, and hardware components Set up and manage networks including routers, switches, firewalls, and VPNs Provide technical support to end-users for software and hardware issues Assist users with troubleshooting computer systems, software, hardware, and networking

B

IT Technician

Bohler Engineering

Jun 2023 - Nov 2023 (6 months)

Managed IT infrastructure, including troubleshooting system performance issues and optimizing Virtual Desktop Infrastructure (VDI). Worked closely with internal teams to resolve complex technical issues and ensure minimal downtime.

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IT Help Desk Technician

Universities at Shady Grove

Mar 2022 - Jun 2023 (1 year 4 months)

Provided technical assistance to students, faculty, and visitors Provided technical assistance for hardware and software issues across multiple systems Responded to support calls and resolved technical issues efficiently Assisted with classroom technology, including computers, copiers, and podiums

B

IT Specialist

Bismillah Halal Meat & Groceries

Jul 2019 - Jul 2021 (2 years 1 month)

Provided technical support for business applications, including troubleshooting software issues and optimizing system performance. Installed and configured Point-of-Sale (POS) systems and ensured their seamless integration with inventory management software. Delivered training sessions for employees on business applications and IT systems, improving operational efficiency.

Haaris Muhammad Malik

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