Responsible for supporting top ranked Fortune 500 clients (Technology, Fintech, Telecom, Retail).
15 + Years of experience BPO, outsourcing, vendor relationship management.
Strong written, interpersonal, oral communication, and presentation skills.
Ability to demonstrate self-awareness, self-management, social awareness, and relationship management skills.
Established experience in client relations, internal/external stakeholder relationship building and management.
liaison with Federal and Provincial Government and major Financial Institutions aligned to the Canada Student Loans Program.
Demonstrated leadership and issue resolution capability in client portfolio development and escalated issue when required.
Inspirational leader with a proven track record of translating vision into action and creating a highly motivated, engaged work environment.
Experience in risk mitigation planning and analysis, strong ability to listen, understand, and document processes to meet and exceed client expectations.
Well-organized and conceptual minded, able to multi-task using multiple industry standard CRM systems.
Sound decision-making skills.
Ability to lead complex interactions with clients to advance technology footprint.
