Gwendolyn Spung, M.S.
About
Detail
Innovative Instructional Design & Learning Solutions Expert
Atlanta, Georgia, United States
Contact Gwendolyn regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Specialist, Instructional DesignerDIRECTVMay 2021 - May 2025 (4 years 1 month)Lead the design and development of comprehensive learning solutions across all DIRECTV business units, collaborating with stakeholders at all organizational levels. • Conducted thorough needs assessments with clients, resulting in targeted training interventions that measurably close performance gaps. • Wrote high-level design plans that outlined all work that needed to be accomplished for business needs. Worked with SME’s across all business units to make sure training materials aligned with their needs. Held all review sessions and made changes as needed. • Designed responsive, mobile-enabled courses using RISE, Storyline, Vyond (Videos), Canva, Word Press, PowerPoint, Excel and Word. Consistently achieving 4.8/5.0 learner satisfaction ra- Senior Training ManagerATTDec 2012 - Aug 2021 (8 years 9 months)Designed Web-based instruction for the Network IT and Compliance client replacing traditional leader-led courses. • Partnered with Network IT / Compliance / National Retail Dealer clients to determine training needs and make recommendations for training interventions, resulting in training that closed many performance gaps. • Designed Mobile-enabled and Web-based courses using Lectora, Dreamweaver, and Captivate. Managed all phases of the projects, resulting in filling client’s needs for “training on demand”. • Created high-Level-design plans for each project outlining deliverables, timelines, and responsibilities, resulting in a clear direction for the deliverable with the client. • Created assessments to measure learning effectiveness whi
- Metrics AnalystATTFeb 2009 - Dec 2012 (3 years 11 months)Developed metrics dashboards to track training progress, Level 3 surveys, and tracked contingency (CP09 and CP12) training. • Developed Contingency Planning analysis documents to show training metrics for eLearning and leader, led results for CORE and SE. Presented these results twice a month to the Leadership Contingency planning team. • Developed and managed monthly Learning Services client dashboards for DMDR and Priebe Organization (Mobility Call Centers, tracking new hire training metrics and business metrics. Showed comparisons of metrics with incumbents and partnered with client organizations to determine if corrective action is necessary. • Developed Level 3 surveys for Consumer Retail, Technical Network, and Consumer Call Centers t
Education
verified_user
0% verified
- Master's degree, Educational/Instructional TechnologyGeorgia State University
- Bachelor of Business Administration - BBA, Marketing/CommunicationsThe Ohio State University
Projects (professional or personal)
verified_user
0% verified
- SSatellite Whole Home Gemini - sample Vyond videoThis is a video on Satellite Whole Home Gemini. It has been redacted where needed.
- DDomestic ViolenceThis course was created for the Office of the President and guides representatives in how to handle customer calls when they identify as victims of domestic violence. This is a RISE course and it has been redacted in several places. Please follow these instructions for the course to open properly. 1. Select the CONTENT folder. 2. Select the 3 dots to the right of the INDEX file. 3. Select OPEN from the menu. 4. Select OPEN IN APP from menu options. The course will open in your browser.
- CCox Communications - sample Vyond videoThis is a very generic video created for Cox Communications.
- CConflict ResolutionThis is a generic course on resolving conflict in the workplace. It was done in RISE and has a Vyond video. To properly open this course so you can take the training, please do the following: !. Select ICON. 2. Select the DOWNLOADS button at the bottom of the page. 3. Go to your DOWNLOADS folder and UNZIP the file. Make sure you unzip or extract. 4. Open the CONTENT folder. 5. Select INDEX to open the course in your browser.
- CCommercial Content Negotiations - Sample Vyond videoThis video was written for a RISE course on commercial content negotiations.
- CCallback and Escalation Tracker for AgentsThis is a RISE course, and it has been redacted in several places. Please follow these instructions for the course to open properly. 1. Select the 3 dots to the right of the INDEX file. 2. Select OPEN from the menu. 3. Select OPEN IN APP from menu options. The course will open in your browser.