Gwendolyn Opon

Virtual Marketing Assistant

Jumper Media

Sep 2025 - Mar 2026 (7 months)

• Engaged with audiences across all social media platforms by responding to comments, reaching out to new prospects, and initiating meaningful conversations. Proactively messaged users who interacted with company posts, nurtured leads through personalized follow-ups, and guided qualified prospects toward booking appointments. Supported overall social media outreach efforts to increase engagement, strengthen brand presence, and drive appointment conversions.

K

Marketing Operations Team Leader | Executive Virtual Assistant

KlikBase

Apr 2025 - Jul 2025 (4 months)

• Served as Team Leader and EVA, managed daily team operations, delegated tasks, and ensured performance standards were consistently met. Handled lead monitoring and engagement using GoHighLevel (GHL), Myndy, and managed documentation related to client onboarding. Updated training materials, created email and SMS marketing content, and supported social media engagement in alignment with brand guidelines.

Customer Service Representative

Scale Experts Inc.

Aug 2024 - Feb 2025 (7 months)

• Monitored robotic operations using internal systems to ensure smooth performance and timely order fulfillment. Responded quickly to alerts and technical issues to prevent delays and maintain workflow efficiency. Maintained documentation, tracked incidents, and worked with the team to improve processes and support daily operations.

F

Licensed Financial Advisor

FWD Life Insurance Corporation

Mar 2024 - Current (2 years 5 months)

• Assess clients' needs and risk profiles to recommend appropriate insurance solutions. Maintain strong relationships through timely communication and ongoing support. Uses analytical skills to create personalized strategies that align with their financial goals.

Q

Customer Service Representative

Qualfon Philippines Inc.

Oct 2022 - Mar 2024 (1 year 6 months)

• Handled inbound and outbound customer inquiries while meeting performance targets related to service levels, call handling time, and productivity. Delivered quality support by assisting with product selection, order processing, and issue resolution. Maintained a customer-focused approach to ensure satisfaction and build positive client relationships.

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