Gustavo Vegas CEO CLIT Solutions. Especialista TI en CLIT. BPO. Soporte IT.

R

Support Level II

RC-506.

Jan 2023 - Jun 2023 (6 months)

Provide technical assistance in the configuration of network equipment (routers, ONUs, multi-functional (routers, multifunctional ONUs) to be installed by the technicians of the Costa Rican internet service provider VOCEX. service provider VOCEX. Technical support (networking, configuration, internet) was also provided to (networking, configuration, internet) to the company's VIP clients.

Calls. Customer assistance

Pulse

Jan 2023 - Mar 2023 (3 months)

Provided support and technical assistance to Apollo ELD application customers in the event of hardware and software, in the follow-up of their weekly driving hours. Apollo ELD is an application that tracks the driving time of truck drivers in the United States and Canada.

F

Freelance IT Support

Sep 2021 - Current (4 years 8 months)

Provide solutions to hardware, software, telecommunications, servers, networks and printers problems. Also provide support for the correct functioning of the connection speed (internet) and the technological platform, computer equipment (PCs, laptops). Scheduled checking of printer consumption. Participation in the process of adaptation of the platform, repair and maintenance of printers, networks, among others.

D

Systems Analyst

Dinamo

Jan 2017 - Jan 2021 (4 years 1 month)

Responsible for managing the technology platform that is composed of servers under Windows and Linux environment, switches and networking equipment, print server management, fileservers. It also provides support to the daily operation. This support to the daily operation included incidents with PCs (hardware/software), printers, networks, telephony. Design of presentations, videos, among others. Asset management

C

IT Support

Construcciones ZELDA.

Jan 2015 - Jan 2017 (2 years 1 month)

Responsible for the IT area in the Valencia offices (BOD Tower), attending hardware, software, telecommunications, servers, networks and printers. This position is also responsible for ensuring the proper functioning of the connection speed (internet) and the company's technology platform, interacting with suppliers (services, products). Inventory control of consumables (printers), computer equipment (PCs, laptops). Weekly check of printer consumption. Participated in the process of adapting the platform to use SAPBusiness ONE. We worked hand in hand with Orion Consultores in the entire process (installation, configuration, testing) of SBO.

IT Operations Analyst

Generalmotors

Jan 2007 - Jan 2015 (8 years 1 month)

While I remained some years as a subcontractor with multiple companies, always within GM, providing technical support to users of the General Motors Network Such support can be provided via telephone (helpdesk) or on site. The field of action of the Field Support Services is the entire General Motors Venezuelan Plant. PCs, peripherals, printers, scanners, etc), software (Lotus Notes, SAP, among other applications of the company), configuration, telecommunications, information backup and everything related to the GM IT platform. Asset management,

H

HP. Customer Service Agent

Jan 2005 - Jan 2007 (2 years 1 month)

While working in the Chevrolet Customer Service Center as Customer Service Agent, I was responsible for attending the requirements (vehicle prices, spare parts, appointments at dealerships, claims reporting, coordination of warranty checks, among others) of Chevrolet customers nationwide. Another of the functions performed was to attend the Chevystar Service members, who were provided with personalized attention, towing service management, roadside assistance, door unlocking, unit locking, speed monitoring, and satellite tracking, among others. After a while, I became Supervisor of the Quality Area.

E

Electronic Data systems. Systems Intern

EDSV

Jan 2001 - Jan 2002 (1 year 1 month)

While working at I performed many activities, all of them oriented towards "user support" (troubleshooting and configuration of PC's and other peripherals, network connection among others). I also participated in the version change and updating of GMV's communications system (Lotus Notes). I also took part in the general hardware and software inventory of all the equipment belonging to GMV's network.

Gustavo Vegas

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