Gustavo Tarzi

Project Manager/Scrum Master

Dev.Pro

Oct 2023 - Nov 2024 (1 year 2 months)

Scrum master for 2 teams working in a Payment Gateway for a big US company. 1 Team managing the Prod Issues and Backend processes, the other team new features and migration to the new React frontend. PM in charge of Dev.Pro members (8 ppl). Performance reviews, Time Reports control and Invoice generation. Working with both Product and Engineering Stakeholders to get a common agenda. Technologies: .Net, React, SQLServer, AzureDevOps, GCP (Google Cloud Platform). Completed migration from On Premise to GCP for lower environments (Dev, QA, Cert).

Project Manager/ Scrum Master

GlobalLogic Latinoamerica

Jul 2021 - Sep 2023 (2 years 3 months)

Managed projects for large US companies (Media, Health Care & Finance ind.). Agile lifecycles. T&M and Fixed Price. Avg. Direct Reports: 15 FTEs (UXs, Front & Back developers), Multiple Locations. Revenue: USD 250 K monthly average. Tools: Jira, Confluence, Microsoft Project. Responsibilities: Scrum Master role. Project Management (Scope, Budget & Schedule). People Care. Service Delivery. Customer Engagement, Revenue forecasts, P&Ls.

Project Manager /Scrum Master

Parexel

Jun 2014 - Jul 2021 (7 years 2 months)

Managed Support & Enhancements of Enterprise Finance Applications Users: All around the globe (+50 locations). Global Support hubs in: US, UK, India and Argentina. Managed: SLAs for Incident, Problem & Change according to ITIL framework. Managed the following migrations: Custom Code CRM to SalesForce.com. Oracle Ebiz On-Premise to Oracle Cloud for the Finance modules. Custom code Supplier RelationShip Management (SRM) to Coupa's SRM SaaS solution. Applications: Oracle E-biz, Salesforce.com, SAP Concur and Coupa SRM. Agile and Waterfall lifecycles. Tools: Jira, ServiceNow, Axios Assyst, Microsoft Project and Oracle Primavera. T&M and Fixed Price projects. Direct Reports: 7 FTEs (ARG and US). Responsibilities: PM/SM. Application Support (L2 l

Senior Manager - Enterprise Systems

Teletech

Nov 2009 - May 2012 (2 years 7 months)

Managed Development and Support for Corporate Enterprise Systems: Data Warehouse (ETLs, Business Objects). Kronos (Employees Timesheets). Aspect eWFM (Employees Schedules). ServiceNow. Oracle E-Business R12 (Financials & HRMS). Responsibilities: Meeting SLAs for Applications Support. Service Fulfillment, Incident, Problem and Change Management (ITIL framework). Resource Mgmt (25 FTEs, 3 PMs). Project Management. Waterfall and Agile lifecycles.

Manager - Data Warehouse

Teletech

Jun 2004 - Nov 2009 (5 years 6 months)

Business Analyst

Adecco

Apr 2002 - May 2004 (2 years 2 months)

Worked in Telefonica Argentina as Contractor for ATIS implementation (Accenture, IBM & Telefonica). Responsibilities: Writing Business Requirements. Writing Test cases. Configuring Product and Services Catalog. Supporting UAT.

Project Manager

Sofrecom

Jul 1998 - Jan 2002 (3 years 7 months)

Managed Development and Support of Telecom DataWarehouse &DataMarts. Developed Commercial Strategy Datamart to support the Long-Distance Telephony market opening in 2000. Normalized all National telephone numbers to 10 digits in the DW. Responsibilities: Data Modeling. Development and Support of ETL processes. Waterfall lifecycles. Direct Reports: 7 FTEs.

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