• Managed collection processes for AP/AR accounts and maintained accurate financial records. • Ensured timely communication with clients regarding outstanding balances and payment plans.
Collections Agent
GoodLeap
Nov 2023 - Nov 2024(1 year 1 month)
• Provided customer support regarding account statements and payment inquiries. • Assisted clients in resolving billing issues and maintaining positive relationships.
Reservations Agent
Frontier Communications
Oct 2017 - Dec 2019(2 years 3 months)
• Delivered customer support and performed cross-selling of cable, phone, and internet services. • Exceeded sales goals through effective communication and product knowledge.
U
Front Desk Receptionist
Uber México
Sep 2017 - Jun 2018(10 months)
• Assisted new driver-partners with registration and onboarding processes. • Provided guidance using internal company platforms and ensured timely follow-ups.
H
Customer Service Representative
Hotel Habita
Feb 2016 - Jun 2017(1 year 5 months)
• Welcomed and registered guests, managed check-ins/check-outs, and maintained cash records. • Handled reservations, billing, and customer databases efficiently.