Gustavo Jenkins S. Ingeniero en Sistemas con experiencia en servicio al

Service Desk

Sitel Group

Oct 2022 - Dec 2023 (1 year 3 months)

Management of service Desk Resolution of cases from printers, spooler and hardware support Resolution of cases from Office 365 Creation and disable for employees Microsoft 365 Administration Training IT Help Desk Professional Citrix Application and desktop 7.6 Install and configure Windows server 2019: get a job in IT Active Directory Administration for Help desk technician Active Directory for Beginners, Manage Users and Groups Today Windows Server 2019: Active Directory, GPO, R. Server Access

Service desk level 1

Auxis

May 2022 - Nov 2022 (7 months)

Manejo de clientes de Asia, America y Europa. Troubleshoot issues variados Manejo de Exchange, Azure, Active Directory y DÚO Admin entre otras herramientas.

L2 Engineer

ADP

May 2020 - Sep 2024 (4 years 5 months)

-Cloud level 2 engineer -Highly customer centric with a passion for providing excellent customer service. -Experience of working within a busy customer environment, preferably in a technical and / or service provider area. -Proactive and forward-thinking approach. -Confident with the ability to interact with members of all support teams including team leaders and managers. -Excellent time management / organisational skills; being able to work well in critical or high-pressure situations. -Strong technical expertise in server, network and disk storage systems -Experience with enterprise backup and recovery systems such as Rubrik, Veritas NetBackup, Commvault, or Veeam a major advantage -Experience with virtualization technologies such as VMw

DevOps Engineer

Foundever

Jun 2019 - Jun 2024 (5 years 1 month)

DevOps Tools: Proficient in using Docker, Kubernetes, Jenkins, Ansible, Terraform, and Git for continuous integration and deployment. - Cloudw Platforms: Extensive experience with AWS, Azure, and Google Cloud Platform, including infrastructure as code (IaC) implementations. - Scripting and Coding: Strong scripting skills in Python, Bash, and PowerShell; understanding of infrastructure code with languages such as YAML and JSON. - Monitoring and Logging: Implementing and maintaining monitoring solutions like Prometheus, Grafana, and ELK stack for efficient troubleshooting and performance optimization. DevOps Engineer - Automated deployment processes, reducing deployment time by 30%. - Implemented and maintained CI/CD pipelines using Jenkins,

Technical support

Foundever

Jan 2019 - Feb 2024 (5 years 2 months)

Management of Microsoft Azure and Microsoft Exchange Server. Troubleshooting to equipment via team viewer. IT Help desk Professional. Citrix Application and desktop 7.6 Install and configure Windows server 2019. Active Directory for Help Desk Technician Active Directory for Beginners. Windows server 2019: Active Directory, GPO, R. Server Access.

DevOps Azure

Foundever

Jan 2019 - Feb 2024 (5 years 2 months)

DevOps Tools: Proficient in using Docker, Kubernetes, Jenkins, Ansible, Terraform, and Git fo continuous integration and deployment - Cloudw Platforms: Extensive experience with AWS, Azure, and Google Cloud Platform, including infrastructure as code (IaC) implementations. - Scripting and Coding: Strong scripting skills in Python, Bash, and PowerShell; understanding of infrastructure code with languages such as YAML and JSON.

Costumer Service Specialist

Amazon

Aug 2018 - Apr 2019 (9 months)

Soporte en soporte en servicio al cliente en inglés. Aparte de esto conozco el training de Amazon y fui de los mejores en las capacitaciones.

Costumer Service Specialist

Amazon

Nov 2017 - Aug 2018 (10 months)

Soporte en servicio al cliente y mano derecha de Manager. Cuenta en español NA y México.

Customer Service Representative

Quarzo Innovación

Dec 2014 - Dec 2016 (2 years 1 month)

Soporte técnico y servicio al cliente

TECHNICAL SUPPORT

Foundever

Jan 2014 - Jan 2018 (4 years 1 month)

Researched and evaluated new software and hardware technology options to determine suitability and performed a cost/benefit analysis, assisted the Senior Technical Project Manager in all duties, including planning, analysis, scheduling, and budgeting, listened attentively during meetings and interviews to determine client needs and project specifications, deadlines, and budgets

Personal de soporte para TI

Caja Costarricense de Seguro Social CCSS

May 2010 - Oct 2014 (4 years 6 months)

Mantenimiento preventivo y correctivo de equipos, configuración de redes y equipos, creación de usuarios y permisos, manejo de Linux( específicamente UBUNTU), colaboración a compañeros, manejo de SQL 2005, 2008 y 2008R2, Gestionar el sistema operativo del servidor, mantener la integridad del rendimiento del servidor, instalar y configurar el software nuevo y las actualizaciones, solucionar problemas y actualizar la información de cuentas de usuario.

Asistente ejecutivo de recursos humanos

Caja Costarricense de Seguro Social CCSS

Dec 2008 - Oct 2014 (5 years 11 months)

Atención a pacientes, nuevos ingresos y compañeros que ya laboran. Creación de Constancia Salarial. Ayuda en la creación de la planilla. Mensajería.

Asistente administrativo ejecutivo 2

Caja Costarricense de Seguro Social CCSS

Jan 2008 - Dec 2014 (7 years)

Revisión de activos. Mano derecha de la jefatura. Realización del inventario de todo el hospital. Recepcion de equipos. Ayuda en la generación de las especificaciones para carteles de compra nuevos. Atención a profesionales de la caja y externos.

TECHNICAL SUPPORT –

Found

Jan 2008 - Jan 2014 (6 years 1 month)

Preventive and corrective maintenance of equipment, Maintaining and updating client system software to latest specs to avoid potential faults and errors, creating comprehensive case reports and updated manuals and guidance documents when appropriate, onboarding and training newest members of the Technical Support team, maintaining a 95% client feedback rating.

Gustavo Jenkins S.

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