Gustavo Fu

K

Interpreter

Konnect CX

Sep 2025 - Current (1 year)

• Provide consecutive and simultaneous interpretation between English and Spanish during phone and video calls, ensuring linguistic accuracy and cultural sensitivity. • Accurately interpret medical, legal, and technical terminology in real-time with professionalism and clarity. • Comply with HIPAA regulations, maintaining strict confidentiality and privacy of all client or patient information. • Facilitate effective communication in high-pressure, multicultural environments while remaining neutral and impartial. • Utilize remote communication platforms (voice and video) with strong technical performance and adherence to service protocols. • Participate in ongoing training sessions and quality assessments to strengthen linguistic skills and

S

Psychologist

San Francisco de Sales Catholic School

Aug 2023 - Jun 2025 (1 year 11 months)

• Creation and execution of a school program for parents. • Planning and execution of awareness campaigns. • Teacher of psychology, philosophy and sociology. • Syllabus elaboration for psychology, philosophy and psychology classes. • Accompaniment to students in the emotional area. • Application of psychometric evaluations. • Stimulation plans for autistic children. • Emotional stimulation plans for children, adolescents, and adults. • Vocational testing for high school students. • Assistance in college searches and applications for high school students. • Psychotherapy for children, adolescents, and adults. • Support for the eighth-grade homeroom teacher, focusing on discipline. • Crisis interventions.

R

Customer Service Representative

Results CX

Jul 2023 - Aug 2023 (2 months)

• Assisted Humana clients with medical plan inquiries through inbound and outbound calls. • Cold calling. • Handled CRM systems and Salesforce to manage client interactions and data. • Delivered customer-focused service while resolving issues and providing accurate information.

S

Psychologist

Sharing with the Children of Honduras Association

Oct 2022 - Mar 2023 (6 months)

• Assessment of children with learning difficulties • Family counseling. • Training for parents on various topics. • Training for children and youth on various topics. • Development of audiovisual products. • Support for large-scale activities: medical outreaches, year-end activities, and distribution of supplies. • Support for tutoring children from high school to sixth grade. • Development of methodological scripts. • Crisis interventions.

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