G
Gustavo Adolfo Hoyos Perez
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Network Administrator
Colombia
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Jobs
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- STechnical Consulting Voice EngineerSITEL Group | CiscoDec 2021 - Oct 2023 (1 year 11 months)• Consulted via email, telephone, and live sessions to understand customers' problems, run through testing scripts, and ask probing questions to locate root causes. • Identified VOIP- Call Manager issues and implemented appropriate troubleshoots and workarounds to deliver a quick and effective solution. • Observed system functioning and entered commands to test different areas of operations. • Researched customer issues and involved other Cisco TAC teams to address a resolution for the issue.
- SLicensing Support EngineerSYKES COLOMBIA S.A.S. CISCO S.AApr 2020 - Dec 2021 (1 year 9 months)• Responded to assistance requests from customers and directed individuals through basic troubleshooting tasks. • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions. • Provided real-time support to everyday users of the Cisco Products.
- SIT Technical Support InternSykes ColombiaApr 2019 - Oct 2019 (7 months)• Backed up data on regular basis and consistently updated disaster recovery procedures to prepare for security incidents. • Organized and maintained client accounts and company files and databases. • Upgraded laptops/desktops, improving speed and performance. • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Education
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- SNetwork AdministratorSENA – Colombo GermanaJan 2017 - Jan 2019 (2 years 1 month)