Guru Prasad K J

Guru Prasad K J

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Unified Communications Engineer, 10+ yrs in M365
Bengaluru, Karnataka, India
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Résumé

Jobs verified_user 0% verified
  • Microsoft
    Sr UC Engineer (Sr.SEE) MS Teams / Copilot
    Microsoft
    Feb 2022 - Current (4 years 9 months)
    • Acted as the primary escalation point for Strategic and Premier customers, resolving high-impact issues across Microsoft Teams, M365, Azure Active Directory, and Microsoft Copilot, significantly reducing engineering team involvement.
    • Led mid-escalation consultation and issue resolution for Unified Communications and Microsoft Teams migrations, enhancing customer experience and accelerating resolution timelines by acting as a technical advisor during live incidents.
    • Drove product adoption and customer enablement by providing strategic consultation on new environment setups, guiding implementation with Microsoft Teams best practices, and aligning with customer-side stakeholders to increase active usage and feature engagement.<
  • Microsoft
    Unified Communication Engineer (SEE)
    Microsoft
    Dec 2018 - Feb 2022 (3 years 3 months)
    • Provided end-to-end support for Unified Communications (UC) scenarios for Premier and Strategic enterprise customers, specializing in Copilot, Microsoft Teams, and hybrid deployments.
    • Delivered consultative troubleshooting and best practice guidance on UC-integrated Microsoft services, including SharePoint Online, Azure Identity, Exchange Online, and Microsoft Intune, enhancing cross-product performance and user experience.
    • Diagnosed and resolved complex issues related to server topology, load balancers, edge gateways, and federation in UC environments, ensuring enterprise voice reliability and system uptime.
    • Served as a Subject Matter Expert (SME) for UC integrations with Microsoft Teams and M365 Copilot, providing s
  • M
    Junior UC Engineer (SE) MS Teams / SFB
    Microsoft (Quantum Leap Consulting)
    Dec 2017 - Dec 2018 (1 year 1 month)
    • Served as a vendor-based Junior Support Engineer, providing frontline support for Microsoft Teams and Skype for Business across global enterprise environments.
    • Specialized in troubleshooting and resolving issues related to SFB/Lync Server and SFB Online, contributing to communication continuity and improving end-user productivity.
    • Handled real-time incident resolution, escalations, and customer communications to ensure timely service restoration and high customer satisfaction.
    • Collaborated with internal teams to triage platform issues, identify recurring patterns, and contribute to knowledge base content improvements and internal documentation.
    • Developed foundational experience in enterprise Unified Communicati
  • B
    Network Engineer
    BSNL - Jay Bharath Agencies
    Aug 2017 - Dec 2017 (5 months)
    • Provided end-to-end network operations support for key NOC and NIC clients, including the Indian Army and centralized banking institutions.
    • Monitored, configured, and supported mission-critical, VSAT-based network infrastructure to enable secure communication.
    • Ensured high network availability and business continuity by proactively troubleshooting connectivity issues, addressing link degradation, and escalating hardware failures in real-time.
    • Coordinated with internal teams and external vendors to manage SLAs, reduce downtime, and ensure timely incident resolution across multi-site environments.
    • Gained foundational experience in infrastructure resilience, regulated environment operations, service delivery, and
  • United Telecoms Limited
    Junior Network Engineer
    United Telecoms Limited
    Sep 2016 - Aug 2017 (1 year)
    • Managed the Karnataka Government’s flagship KSWAN initiative, a large-scale, three-tier architecture network connecting over 10,000 government offices.
    • Deployed and supported KSWAN, an open standards-based, high-capacity infrastructure designed to support integrated Voice, Data, and Video communication.
    • Handled end-to-end operations, including configuration, troubleshooting, and uptime management of core and edge network components, ensuring secure and scalable connectivity.
    • Collaborated with state departments and technical stakeholders to maintain network SLAs, implement continuous service improvement, and support large-scale e-Governance initiatives.
    • Built strong foundational expertise in program-level infras
Education verified_user 0% verified
  • Rosetta Stone
    Customer Support and Communication
    Rosetta Stone
  • C
    Microdegree in Cloud Computing
    Caltech (California Institute of Technology)
    • Focused on Azure compute and storage services.
  • Cisco
    Cisco Certified Network Associate (CCNA R&S)
    Cisco
  • Prosci
    Prosci Change Management
    Prosci
    • Focused on enterprise-scale transformation.
  • Microsoft
    LEAN Six Sigma Yellow Belt
    Microsoft
  • Microsoft
    Microsoft Technologies Certification
    Microsoft
    • Completed certifications including AZ-900, AI-900, MS-900, MS-700, MS-701, MS-720, MS-740, MS-300, AB-900, and AI-102.
  • Visvesvaraya Technological University
    Electrical and Electronics Engineering
    Visvesvaraya Technological University
    Jun 2016