Gurpreet Singh Virk Transition management manager 1 at Unisys

Transition manager 1

Unisys

Feb 2022 - Current (4 years 7 months)

- Accountable for managing the account transition lifecycle of the deals including scope, estimates, schedule & risks - Until the closure phase & handover to delivery/run operations using SIAM business practices to deliver projects within budget. - Defining Operational Acceptance Criteria (OACs) for new or changed services. - Reviewing the outcome of the service transition projects and determining corrective actions to improve the service quality and exceed customers' expectations. - Answerable for the development of ITIL/ITSM SOPs/ Policies & Procedures for the Steady-state/Run teams.

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Technology manager

NTHRIVE SOLUTIONS, INC.

May 2021 - Aug 2021 (4 months)

- Managed and led end-to-end technology for the organization as a site leader for the NCR region ranging from data center planning & management to vendor management. - The project, people & cost management with quantifiable information that should support the bullets. - Accountable to explore, plan & implement new IT solutions as per business needs resulting in an overall increase of efficiency by up to 50%. - Direct projects within IT & migrated data center from one location to another. Acted as People/Resource Manager for IT dept.

Service delivery manager

IBM

Jun 2020 - Apr 2021 (11 months)

- Led the transition and transformation of IT Infra and SIAM projects. Designed & managed SOPs, SOWs, and other transition-related documents. - Highlight the pathway and prepared the roadmap for SIAM Transition resulting in an overall. cost reduction of 17% for the overall project. - Managed BAU Activities for the SIAM Delivery of the project after Go-Live. Succeeded SIAM delivery team of 42 FTEs. - Accountable for planning and forecasting manpower requirements for the project.

Information technology service management lead

R1 RCM

Sep 2018 - Mar 2020 (1 year 7 months)

- Acted as ITSM operations and ITSM process delivery from India Delivery Centre. Designed, documented, and implemented ITSM processes like incident management, problem management, change management, etc. - Chaired CAB & problem management meetings. Acted as a people manager for 30 FTE & 8 contractual employees. Led Data Center refresh project resulting in increased efficiency of VMs by 80%.

Information technology operations manager

Accenture

Sep 2016 - Jan 2018 (1 year 5 months)

- Accomplishment-driven Service Delivery and expertise in managing both on-shore and offshore operations with both in-house and remote teams. - Successful in reorganizing, streamlining, and strengthening existing operations, identifying inefficient processes, and implementing reliable and cost-effective solutions. - To improve quality and ensure on-time delivery of release management deliverables and enhance department efficiencies amidst fast-paced working environments. - Managing Service Delivery Management team, group of 16 service managers & around 150 other FTE including their daily people management issues, etc. - Cost management, Procurement, and managing BU cost deliverables.

Change Manager

IBM

Jul 2015 - Jul 2016 (1 year 1 month)

•Chairing daily Ops call & the IM Review Call •Chairing CAB review meeting •Incident Ticket aging report and SITMAN Review •Handling CSAT for the organization •Reviewing Problem Management RCA's

Service Manager

Dell Technologies

May 2008 - Feb 2014 (5 years 10 months)

•Measure effectiveness of the solution & makes necessary adjustments before full deployment •Execute application releases as planned by the Process Owner(s) from design to deployment •Worked as; for Commercial Account too •Handling Change management process and CAB Meetings •Chairing CAB review meeting •Chairing Problem review board meeting (When Problem Manager is not Available) •OPAS [BMC remedy] Administration work – Completing all tasks for Service Management •Request and Incident Ticket aging •Performing activities for Configuration Management. •Handling CSAT Process and CSAT Reporting •OPAS Administration work •Also worked on Request tasks and Sev 3 and Sev 4 aging reports Service Desk: •Answered inbound calls for Perot S

Technical Support Specialist

Wipro

Jan 2005 - Oct 2007 (2 years 10 months)

•Answered inbound calls in support of user needs. Conveyed in a reassuring manner step by step instructions to resolve application issues and different type of computer related issues as well as servers and other banking solutions used in the process. •Handling issues with Premium support for V.I.P Users and taking responsibility of the Job profile. •Handling team of 30 people on the floor Handling Voice Calls and Web Chat Process for the organization. •Blackberry (Subject Matter Expert) •Working experience on Active Directory •Basic understanding of networking. •AD User Account administration •Tokens, RSA Token, Defender Tokens, VPN •Virtual Private Network (VPN) configuration and set up and administration and troubleshooting conn

Gurpreet Singh Virk

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