Guillermo Villacorta

Finantial Intern

Unilever

Jun 2024 - May 2025 (1 year)

During the first three months of my internship at Unilever, I temporarily covered an operational position in the Controlling department, supporting monthly financial closings and variance analysis. I developed reports in Excel and internal platforms to support financial control and decision-making. Additionally, I designed and presented an optimization project focused on improving the efficiency and compliance of the Sundry credit note issuance process, using SAP ERP to manage and validate credit notes. Furthermore, I also coordinated and scheduled meetings with internal and external parties, including Capgemini consultants and regional chiefs, as part of the RHINEBECK project. This involved managing agendas, following up on tasks, and ensu

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Bilingual Interpreter

Interactive Contact Center BPO

Feb 2024 - May 2024 (4 months)

As a bilingual telephonic interpreter for CYRACOM, a United States-based company serving multiple clients, including medical providers, insurance companies, and various other sectors, I facilitated effective communication between parties to eliminate language barriers. My role required high proficiency in English to ensure accurate interpretation. Additionally, I frequently interacted with clients across different industries, assisting them in navigating sales, service, and appointment scenarios, which enhanced my understanding of diverse communication needs and contexts. I also engaged in client outreach and coordination with service representatives, utilizing skills akin to cold calling to provide comprehensive support and ensure seamless

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Social Service

Ministerio de Hacienda

Feb 2023 - May 2023 (4 months)

450 hours of Social Service Project provided at the Ministerio de Hacienda, in the Department of Training and Development of Human Talent, in the Planning area. In charge of the collaboration in the planning of the curricular mesh for the training process of 2,995 public servants, as well as the rest of the personnel that make up the Institutional Financial Units of the different ministries and autonomous and decentralized institutions of the Government. Additionally, utilized Microsoft 365 tools, including Excel, Word, and PowerPoint, to prepare comprehensive reports, engaging presentations, and official documents, enhancing the clarity and effectiveness of communication throughout the project. Furthermore, supported internal teams by orga

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LicensingAssistant

ES Data Solutions

Oct 2022 - Feb 2023 (5 months)

Licensing Assistant at ES DATA SOLUTIONS for New York based company C-Life Group Ltd. dedicated to the production and export of garments. Supervision of garment designs in accordance with the conditions and stipulations established within the licensing contracts of different brands such as Paramount, Nickelodeon, MTV, Hasbro, Disney, among others, for production purposes. Monthly inventory management of approved styles for production and sales projections in Power BI. Additionally, I provided sales support by managing the approval process for licenses to move into production and created Power BI dashboards to display sales performance results, which enhanced decision-making and supported overall sales operations.

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Data EntryTechnician

Perseus X

Jul 2022 - Oct 2022 (4 months)

Four-month projectdirected by Perseus El Salvadorfocused on data migration forAmerican company Procom Consulting under QManager software. Daily responsibilities required database updates according to Excel spreasheet reports; control and accounting of telecommunicationsservices contracted by multiple clients

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OperationsAssistant

LIBRERÍA MODERNA

Sep 2021 - Oct 2021 (2 months)

as administrative assistant for operations Ricardo Hernández, S.A. C.V "Libreria Moderna". Inventory control of merchandise with in the store and in the warehouse, daily invoicing, preparation of consignment sales reports, calculation of sales prices and transformation of prices by packages, and cash deskopeningand closing.

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CustomerServiceAgent

SYKES El Salvador, Ltda.

Sep 2020 - Jul 2021 (11 months)

As a Customer Service Agent for MetLife Dental, I provided dedicated bilingual support to dental insurance customers, managing their insurance policies and resolving inquiries from MetLife members. My responsibilities included processing claims and explaining benefits, as well as addressing inquiries from dental providers regarding insurance coverage for patients. Additionally, I utilized cold calling skills to make outbound calls to insurance companies, policyholders, and providers’ offices to verify dental coverage information, follow up on claims, and coordinate with other insurers such as Safeguard for clients with dual plans like Medicare or Medicaid. This role required initiating contact, gathering accurate information, and effectivel

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Administrative Assistant

CrediMana

Jan 2019 - Sep 2019 (9 months)

Responsible for managing documentation and maintaining loan application files for credit approval processes. Prepared and issued contracts and mandates, delivered signed agreements, and conducted daily inspections of members’ credit records within the InfoRed system.

Guillermo Villacorta

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