Software Engineering Management Intern
Banco de Crédito BCP
Jan 2024 - Jun 2025 (1 year 6 months)
As a Software Engineering Management Intern, I was responsible for productivity reporting for software developers, implementing end-to-end automations that saved approximately 10 hours per week on repetitive tasks, increased data reliability, and reduced software ticket response times, all under the Scrum methodology. I developed KPI dashboards for the bank's software providers, enabling monitoring of their productivity relative to internal metrics and alignment with OKRs. This reporting contributed to reducing the average software development time in 2024 from 14 to 13 days. I applied machine learning models for time series analysis and prediction of median software ticket resolution time in Jira, considering seasonality, stationarity, and