Guillermo Enrique Santos Bardales

Customer Service Agent

TTEC

Jun 2024 - Current (2 years 1 month)

• Assisting customers with money transfers and transactions. • Resolving inquiries about transaction statuses or payment issues. • Providing information on fees, exchange rates, and transfer limits. • Helping customers track and cancel transactions if needed. • Guiding customers through verification processes to ensure compliance with security protocols. • Addressing complaints and finding solutions to customer problems. • Educating customers about Western Union's services and policies.

Customer Service Agent

StarTek

Jun 2023 - May 2024 (1 year)

• Provide troubleshooting assistance and technical support for mobile devices and network issues. • Guide customers through setup, configuration, and troubleshooting processes. • Accurately document customer interactions, transactions, and resolution details in the CRM system. • Process customer orders, payments, and account updates with a high degree of accuracy. • Maintain up-to-date knowledge of Xfinity Mobile's products, services, and promotions. • Educate customers on the features and benefits of Xfinity Mobile's offerings to enhance their user experience. • Participate in training programs to continuously improve product knowledge and customer service skills. • Mentor new team members and share best practices in customer servi

Student Loan Coach

Lead

Feb 2021 - Mar 2022 (1 year 2 months)

• Conducted cold calling to generate leads for student loan debt counseling • Provided customer service to clients and assisted with student loan forgiveness applications and payments • Utilized various software and tools to manage customer accounts effectively

Comcast Customer Service Agent

Concentrix

Mar 2016 - Jan 2021 (4 years 11 months)

• Handled customer inquiries and complaints for Comcast services, including billing, technical support, and equipment issues • Resolved customer issues in a timely and professional manner, utilizing various software and tools • Maintained accurate customer records and account information • Achieved high customer satisfaction ratings and met performance metrics consistently

Guillermo Enrique Santos Bardales

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