Ignacio Guglielmi
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Ignacio Guglielmi

Ignacio Guglielmi  new_releases

About

Detail

Customer Success/Support Specialist
Cordoba, Argentina

Contact Ignacio regarding: 

work
Full-time jobs
Starting at USD1.3K/month
Flexible work
Starting at USD10/hour

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • C
    Community Support Coordinator
    Oct 2022 - Jan 2025 (2 years 4 months)
    • Delivered end-to-end Zendesk Support for aspiring developers and certified talent, managing inquiries from onboarding to certification. • Designed and launched the Support Liaison Program, enabling insightful reporting and facilitating data-driven decisions for product, assessment, and operations teams. • Contributed extensively to the company knowledge base, ensuring up-to-date documentation for internal and external audiences. • Drove analytics initiatives to identify process gaps, improve workflows, and enhance the overall applicant journey. • Actively collaborated with cross-functional teams to refine product features, simplify technical assessments, and optimize user experience.
  • ModSquad
    Independent Contractor
    ModSquad
    Jan 2021 - Current (4 years 5 months)
  • Televerde
    Service Desk Associate
    Televerde
    Feb 2020 - Current (5 years 4 months)
    - IT Administration. Active Directory. Terminal Servers. Exchange. Office365. Azure. Thin Clients. Advanced Security. VOIP. File system management. End user troubleshooting. Email moderation. Not your average Service Desk representative.
  • Aurea Software
    Customer Success Manager
    Aurea Software
    Nov 2018 - Oct 2019 (1 year)
    - Primary point of contact for Enterprise Collaboration Software. Managing and ensuring success of 27 Platinum accounts. Monitoring, accessing and managing customer intranet instances for troubleshooting. - Weekly, bi-weekly, monthly and quarterly sync-ups with key IT representatives and stakeholders to discuss and prioritize open cases, releases, upgrades, customizations and reports. - Managing escalations and connecting dots between Support and Engineering to ensure quality uptime and customer retention.
  • Aurea Software
    L1 Customer Support Engineer
    Aurea Software
    Dec 2017 - Nov 2018 (1 year)
    - Customer Support. Advanced troubleshooting of On-premise, Hosted and Cloud Corporate Intranet Websites based on internal collaboration. - Case handling over Salesforce for regular communication with customers to resolve issues related to their Intranet instances. Management of on-premise, Data center hosted and Cloud technologies. Amazon Web Services. Database management. SSH. - New Relic Monitoring. Identifying functionality items such as bugs, product defects and custom features. Reporting bugs and defects to Engineering by creating JIRA cases and following up. Knowledge base creation and maintenance.
  • URG Urgencias
    IT Administrator
    URG Urgencias
    Aug 2017 - Dec 2017 (5 months)
    - Enterprise infrastructure and tech support. Windows 7/10 administration. Windows Server (2008, 2012). Network Printers. Support for Android mobile devices. High complexity ambulance equipment. Administrative support. AD. Domains. Call center recordin
  • RWS Moravia
    Customer Care Specialist
    RWS Moravia
    Jan 2014 - Jul 2016 (2 years 7 months)
    - Customer care and technical support for a project management system called Symfonie. Live assistance for end users, customers, clients and production team. Help documentation. - KPI reports. Assistance for internal processes. Webinars for new users. Knowledge base documentation in Python (restructured text, sphinx, markdown syntax). Github/Gitlab management. Production of tutorial videos for new users. - In-app notifications for new features in our tools’ UI. Projects management through TargetProcess.
  • Vignolo & Asociados S.A.
    IT Administrator
    Vignolo & Asociados S.A.
    Jun 2012 - Dec 2013 (1 year 7 months)
    - Enterprise technical support. Windows Server administration (2003, 2008). Virtualized Servers and PC’s. Domains and Group Policy. Information security. Remote assistance. Local and network printers. Consulting. Windows administration (XP, Vista, 7).
  • Instalnet Comunicaciones S.A.
    IT Administrator
    Instalnet Comunicaciones S.A.
    Nov 2010 - Nov 2011 (1 year 1 month)
    - Enterprise infrastructure and technical support. Server administration. Windows 2003, 2008 (Terminal Server; Exchange; SQL; data bases; virtualized servers; domain; group policy; security; legal software / freeware, etc.); Remote support through VNC - Local and network printers; new technology implementation; Backups; Windows management (Windows XP, Windows Vista, Windows 7, 2003, 2008); Linux Thin Client installation and configuration for Terminal Server. - Mac support; enterprise e-mail hosting; chancellery; FTP servers; remote access; networking management.