Md Gufran Alam

Md Gufran Alam

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Resident Engineer at Emircom
Abu Dhabi, United Arab Emirates
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Résumé

Jobs verified_user 0% verified
  • Emircom
    Resident Engineer
    Emircom
    Aug 2025 - Current (1 year 4 months)
    Manage and support Data Center operations, including NOC, System Servers, and Network Infrastructure, Cloud – Entra ID, ensuring high availability and reliability of critical IT services in Abu Dhabi, UAE.
    Hands-on experience with VMware vSphere ESXi 8.x, 7.x, 6.x, and 5.x, including server virtualization and infrastructure management.
    Lead troubleshooting, incident management, and resolution for VMware-based environments, ensuring minimal service disruption.
    Possess basic knowledge of Linux server administration and collaborate with Linux teams to troubleshoot and resolve application and server-related issues.
    Participate in P1/Critical incidents, coordinating with internal teams and external vendors to restore service
  • Globtier Infotech Limited
    SR WINDOWS VMWARE ADMIN
    Globtier Infotech Limited
    Dec 2023 - Jun 2025 (1 year 7 months)
    Handling IT infrastructure for “Sun Pharmaceutical Industries Ltd.” Domestic and international.
    Hands on experience on VMware vSphere ESXi 8.0.x
    • VMware vSphere ESXi 7.0.x
    • VMware vSphere ESXi 6.x VMware vSphere ESXi 5.x.
    Design, deploy, and manage VMware Tanzu to support Kubernetes and containerized
    Lead troubleshooting and incident management for VMware-based environments
    Basic knowledge of Linux server and interact with Linux team to Manage application if any issue.
    Involve in P1 incident and coordinating with vendor and internal team to resolve the issue ASAP.
    Worked on change and incident management as well.
    There are 32 DC servers and 11 domains. We are troubleshooting as per any issues.
  • NTT Global Data Centers
    Senior System Administrator
    NTT Global Data Centers
    Jul 2021 - Aug 2023 (2 years 2 months)
     Working on ticketing tool Service now, Manage Engine
     Handling of all windows related issues, Application, Servers, Printers, resolving customer issues etc.
     Expertise in installing, configuring and troubleshooting on Windows Servers.
     Working on DNS, DHCP, SFTP, DC Server version 2008/2012/2016 and 2019.
     Migration AD role FSMO one DC server to another DC server as per required.
     Up-gradation Old OS version to new version. Responsible of SSL Certifications, Domain hosting etc.
     Handling VMware machine and Physical servers.
     To do Remote administration of servers through RDP, ILO and DRAC
     To do Patch management of windows servers using WSUS & Antivirus management using Symantec Manager.
  • Tata Consultancy Services
    Windows Admin
    Tata Consultancy Services
    Nov 2018 - Apr 2021 (2 years 6 months)
     Installing and configuring an Active Directory Domain Controller.
     SFTP User creation & Assigning Quota. Failover clustering moving nodes and troubleshooting.
     Setting up DHCP Configuring Group policies, System policy editor.
     Performing server health check and Failover clustering moving nodes and troubleshooting.
     Providing technical support to the users out of India like US, Canada & Australia etc
     Configuration of Print server and Network printer and Patch failure problems, configuring patch policy and Deploy. patches as per
     Antivirus Management of servers
     Sharing, Securing Accessing Files and Folders
     Solving Exchange related Incident tickets.
     Working in Active Directory and Gro
  • Executives Hotel
    IT Technician
    Executives Hotel
    Apr 2016 - Apr 2018 (2 years 1 month)
     I’ m handling Hardware and software individually /Team.
     Analysis and troubleshooting event logs. Maintenance of all workstations & servers (Check disk, Disk Clean-up, Defrag, Patching & AV Scan)
     Responsible for day to day support, Windows administration, maintenance and upgrade of Windows OS.
     Monitoring and troubleshooting Memory, Performance and CPU utilization related to Windows server
     Resolve system generated and user assigned tickets via Team Viewer
     User administration which includes Create/Manage/Delete user account
     Installation Configuration of Microsoft Outlook
     Installing and Managing Printers
     Maintain, installing, & troubleshooting of Servers and administrator computer
  • Wipro Infotech
    Desktop Support Engineer
    Wipro Infotech
    Mar 2013 - Mar 2016 (3 years 1 month)
     I was Handled 1 collection Centre of HDBFS and 60 Branches in north zone, through remotely or coordinating with the engineers and vendors.
     Provided IT infrastructure support and troubleshooting of remote locations clients through Net Meeting, MSTSC, VNC and telephonic.
     Handled day to day internal calls related to application incidents & problems.
     Mozilla Thunderbird and MS Outlook
     Troubleshooting of Thunderbird and Ms Outlook issues on client Level..
     Troubleshooting of Network Related problems.
     Manage the Local Area Network. ETC
     Manage workload, report on status and proactively escalate issues
     Installation and configuration of all enterprise desktop applications.
     Worked on
Education verified_user 0% verified
  • Pearson
    MCSE, Windows Server
    Pearson
    Nov 2013 - Dec 2015 (2 years 2 months)
    Microsoft Certified System Engineer
  • I
    Diploma of Education, Network and System Administration/Administrator
    IACM
    Jun 2012 - Jul 2013 (1 year 2 months)
    Hardware Networking and Security Management
  • Veer Kunwar Singh University
    Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
    Veer Kunwar Singh University
    Jan 2009 - Jan 2012 (3 years 1 month)
    Arts