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Greymar Sarahit Reinoza Gutiérrez

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Valle del Cauca Department, Colombia

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Jobs verified_user 0% verified
  • 247.ai
    Social Media Tier 2 Mobility Agent
    247.ai
    Jan 2023 - Jan 2025 (2 years 1 month)
    Committed to actively promoting customer loyalty by delivering tailored solutions and addressing complex issues. I have consistently achieved a First Contact Resolution (FCR) rate of over 95% each month, reducing the need for repeat inquiries from customers.
  • Accedo Technologies
    Social Media DirecTV Tier 1 Floor Support
    Accedo Technologies
    Jan 2022 - Jan 2023 (1 year 1 month)
    I led a campaign with 70 agents, focusing on empowering them to enhance customer interactions. Providing guidance to improve and maintain an excellent brand image and overall customer experience for all AT&T customers. I led efforts to reduce response times from over 5 minutes to under 3 minutes, a key performance indicator for our success
  • Accedo Technologies
    Social Media Tier 1 Mobility Agent
    Accedo Technologies
    Jan 2020 - Jan 2022 (2 years 1 month)
    I was the top agent for several consecutive months, recognized for my fast response times and managing over 2,000 cases monthly. I oversaw the customer service experience and public image for AT&T's international business customers, handling all customer-facing posts on X, Instagram, and Facebook.
  • Rainforest QA
    Web Tester
    Rainforest QA
    Jan 2015 - Current (11 years 10 months)
    Performed end-to-end testing for various products, including desktop SaaS, e commerce sites, and mobile apps, achieving a quality assurance rate of 20 to 30 cases daily.
Education verified_user 0% verified
  • U
    Bachelor of Science
    U.E. Colegio Profesor Gustavo Garrido
    Sep 2001 - Jul 2007 (5 years 11 months)