Greta Alaverdyan

Greta Alaverdyan

About

Detail

Account Manager | IT Products and Growth Hacking enthusiast
Miskolc, Hungary
Contact Greta regarding: 
work
Full-time jobs
Starting at USD1.5k/month
Flexible work
Starting at USD10/hour
id_card
Internships
Starting at USD700/month
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • ServiceTitan
    Technical Support Specialist
    ServiceTitan
    Jan 2026 - Current (10 months)
    - Resolve an average of 35 client tickets weekly across phone, chat, and email, maintaining a 95% CSAT / first-contact
    resolution rate.
    - Perform root-cause analysis on recurring technical issues and document findings, reducing repeat tickets.
    - Design and implement custom workflows tailored to client billing/financial processes, achieving an average resolution
    time of 1 hour.
    - Identify, log, and track platform bugs, working directly with Product to prioritize fixes.
    - Convert recurring customer feedback into structured product-improvement insights
  • B
    Product Management Intern
    Bonton AI
    Mar 2025 - Jun 2025 (4 months)
    - Partnered directly with the founder on end-to-end product development and go-to-market planning for a B2B
    trading analytics platform.
    - Conducted market, competitor, and user research.
    - Coordinated growth experiments (landing page optimization, social media engagement).
    - Supported fundraising material preparation, including pitch deck creation.
  • S
    Affiliate Account Manager
    Smart Solution
    Nov 2024 - Jan 2026 (1 year 3 months)
    - Owned end-to-end onboarding for 160+ new affiliate partners.
    - Managed a portfolio of 140 active affiliate accounts, maintaining a retention rate of 20%.
    - Served as primary point of contact for affiliate technical support.
    - Tracked affiliate performance data and produced monthly reports.
  • Esterox LLC
    IT Sales/ Marketing Specialist
    Esterox LLC
    Jun 2024 - Dec 2024 (7 months)
    - Conducted lead generation to identify and engage potential clients through various channels with a 30% response
    rate and 10% conversion rate.
    - Represented the company at industry expos, networking with potential partners and customers.
    - Conducted demo calls, presenting solutions to prospects and addressing their needs.
    - Utilized CRM system
  • W
    Sales Development Representative
    WPGlob
    Jan 2023 - Feb 2024 (1 year 2 months)
    - Generated 150 leads daily using Snov.io, Apollo.io, and ContactOut.
    - Ran outreach and email marketing campaigns with a 20% open rate and 7% response rate.
    - Negotiated and closed 4 client deals weekly.
    - Managed client accounts post-sale, ensuring timely delivery and maintaining strong relationships.
Education verified_user 0% verified
  • University of Miskolc
    Bachelor's degree, Economics
    University of Miskolc
    Jan 2024 - Jun 2024 (6 months)
    Erasmus+ Student Mobility
  • Armenian State University of Economics
    Bachelor's degree, Marketing and Business Management
    Armenian State University of Economics
    Jan 2022 - Jun 2026 (4 years 6 months)
    GPA 19.73 out of 20