Senior Service Agent
FedEx
Jan 2011 - Dec 2020 (10 years)
• Managed all management responsibilities, including personnel management and departmental performance. • Served as backup for various positions within the operations department. • Supported agents with inquiries and requests, assuming leadership responsibilities when supervisors were unavailable. • Generated and presented service and production reports from three different stations. • Managed counter operations, facilitating tax payments, shipments, and account transactions. • Assisted customers with inquiries, package pickups, and shipments. • Provided guidance on customs processes and addressed customer queries. • Led tax collection efforts and monitored related cases. • Managed collections of unpaid bills and resolved billing i