Greg Starkey

Greg Starkey

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Sr Success Performance and Retention
Florida, United States
Contact Greg regarding: 
Flexible work
Starting at USD35/hour

Timeline

work
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Résumé

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  • UVeye
    Sr. Customer Success Manager
    UVeye
    Jul 2025 - Current (1 year)
    Spearheaded customer success initiatives to maximize value from UVeye's proprietary technologies, building long-term relationships and driving high engagement and satisfaction. Served as a trusted advisor and primary point of contact, leading clients through seamless solution integration. Partnered with cross-functional teams to align product capabilities with evolving customer needs. Played a key role in account expansion by identifying growth opportunities and supporting solution rollout across additional sites and business units.
  • A
    Sr. Sales and Performance Manager
    Auto-FI
    Oct 2022 - Jul 2024 (1 year 10 months)
    Drove multi-regional sales, implementation, and client retention strategies for a portfolio of high value automotive dealer accounts. Collaborated with General Managers, Dealer Principals, and senior stakeholders across regional and national dealer groups to meet and exceed monthly KPIs and performance benchmarks. Maintained fiscal accountability while expanding the book of business through strategic relationship management.
  • D
    Performance Coach Proactive
    Dealer Solutions-1221-1022
    Dec 2021 - Oct 2022 (11 months)
    Aligned closely with OEM teams in the field to support the pre-launch, launch, and ongoing sustainment of digital retail (DR) technology and processes. Focused on driving adoption and utilization of OEM digital retailing tools to enhance the customer purchase experience. Traveled 100% to dealer clients across the US to deliver initial in-store SmartPath technology and process training to all key users. Collaborated with OEM counterparts to ensure a seamless online-to-in-store customer journey. Utilized key performance indicators to coach dealers and expand their digital retail footprint. Regularly reviewed progress and provided coaching to dealer management and associates, ensuring adherence to OEM standards and a high level of customer sat
  • A
    OEM Manager
    Auto-pointSolera
    Aug 2019 - Oct 2021 (2 years 3 months)
    Supported three Toyota OEM districts by providing fixed and variable operations support, training, and strategic planning. Engaged regularly with dealership decision makers and executive management to identify growth opportunities and enhance revenue and retention. Managed monthly, quarterly, and annual revenue targets through business reviews and performance evaluations. Collaborated closely with OEM Fixed Ops teams to drive process improvements and implement key initiatives. Traveled approximately 75% of the time to dealership locations. Additionally, utilized Salesforce for all account management activities, ensuring streamlined communication and effective tracking of client interactions, which contributed to achieving operational goals
  • A
    Dealer Relations Manager
    Automotive-Mastermind6
    Jan 2017 - Mar 2019 (2 years 3 months)
    Contributed as a key member of the dealer relations team, driving the successful delivery of innovative technology solutions and streamlined processes that enhance dealer client retention, maximize ROI, and foster strong, long-term partnerships. Effectively collaborated with Dealer Principals, General Managers, and dealer personnel to accelerate adoption and optimize operational workflows. Led new client launches and comprehensive training programs while consistently achieving or surpassing revenue targets. Provided ongoing coaching and performance optimization through strategic follow-ups and clear communication managed via Salesforce. Played an integral role in cross-functional collaboration to swiftly resolve technology and dealer-relate
  • J
    Sales/Implementation Manager U.S.
    JM Family Enterprises: JM&A
    Jun 2014 - Feb 2017 (2 years 9 months)
    Led a sales team by setting clear expectations and evaluating skill levels to enhance performance. Conducted thorough market and competitor analysis to assess the business model's viability and identify growth opportunities. Collaborated with CDK Global and cross-functional teams to develop a branded solution and refine the business strategy. Implemented a blended training approach combining in-person and virtual sessions to improve customer engagement and operational efficiency. Leveraged strategic partnerships to target dealer opportunities and strengthen value propositions. Supported dealer visits and presentations to drive growth and retention. Participated in industry events to deepen client relationships and gain market insights.
  • W
    Divisional Sales Manager
    Western US- Home Net Automotive
    Nov 2009 - Feb 2014 (4 years 4 months)
    Managed a regional sales team across the US and Canada, delivering software and process training to enhance dealership efficiency. Maintained churn rate below 2.5% annually by strengthening client support and training. Collaborated with Senior Account Executives to implement marketing software solutions. Recruited, mentored, and developed sales representatives, resulting in multiple promotions. Identified retention risks and applied strategic solutions to improve client satisfaction. Drove team performance through goal setting and coaching, improving morale and productivity. Increased brand visibility via trade show presentations and enhanced sales effectiveness through targeted training. Led Salesforce implementation to optimize team organ