Highly skilled and versatile Healthcare Operations and Customer Service Professional with specialized expertise in medical and dental revenue cycle management (RCM). Proven track record in optimizing cash flow through accurate payment posting, meticulous insurance verification, and aggressive accounts receivable (AR) follow-up. Blends deep healthcare industry knowledge with exceptional telecommunications and patient customer service skills to resolve complex billing disputes, maximize claims recovery, and deliver an empathetic, high-quality patient experience. Fully HIPAA compliant across all data handling, system workflows, and patient communications.
