Greg Franklin

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Payroll Representative

Albertsons Customer Experience

Aug 2022 - Aug 2023 (1 year 1 month)

Time card corrections Explanation of deductions Update client records Assisted in processing payroll in a timely fashion Track, monitor, and communicate all system issues and downtime Suggest scheduling changes and monitor real-time adherence Assisted with staffing schedules Audit ADP time cards Assisted in daily schedules, such as leaves and call-outs.

Transportation Supervisor

LSG Sky Chefs

Apr 2022 - Nov 2023 (1 year 8 months)

oversees the daily operations of the dispatch team, ensuring efficient and timely transportation of goods or people. This role involves coordinating drivers, managing schedules, monitoring performance, and ensuring compliance with regulations. The supervisor also handles communication between drivers, customers, and other stakeholders, troubleshooting issues and optimizing routes.

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Transportation Security Officer

TSA

Jan 2022 - Current (4 years 4 months)

Screen airport passengers, cargo, and bags for prohibited and dangerous objects and materials Maintain efficient passenger traffic flow through airport security checkpoints Monitor airport security measures SIDA badge clearance adheres to all established TSA rules, regulations, directives, and SOPs. Report suspicious activity to appropriate authorities Ensure a safe and respectful environment at all times Comply with safety measures Monitor security checkpoints and verify passenger documentation Conduct security inspections of bags and property Operate X-Ray and metal detector equipment Enforce safety regulations and policies Resolve customer service issues and complaints Ensure that the area of responsibility is properly organized, staffed

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Customer Service Representative - Verification Team

Carvana

Jan 2021 - Jul 2021 (7 months)

As a Customer Service Representative on the Verification Team, I ensured compliance with underwriting policies while staying updated on constant changes in procedures. I utilized proprietary software tools, along with external resources such as consumer credit bureaus and various internet sources, to assist in the underwriting process. My role involved resolving customer account issues and accurately reviewing all necessary underwriting requirements, ensuring clear and efficient communication of next steps to customers to facilitate a seamless car buying journey. Additionally, I employed Microsoft 365 during all calls to enhance productivity and streamline communication, further supporting our commitment to excellent customer service.

Charge back specialist

Upgrade, Inc.

Feb 2020 - Jan 2022 (2 years)

A chargeback specialist investigates and resolves credit card transaction disputes, working to recover funds and prevent future disputes. They analyze chargebacks, gather evidence, and communicate with merchants, card issuers, and cardholders to reach resolutions. Strong analytical and communication skills are crucial, as is knowledge of card association regulations.

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Paralegal

Lexington Law

Jan 2017 - Jan 2020 (3 years 1 month)

Research regarding local court rules and filing procedures Maintenance of electronic legal files Professional telephone reception (shared) Well-versed in consumer rights and environmental protection

Claims representative

Avesis

Jan 2017 - Jan 2020 (3 years 1 month)

A Claims Representative investigates, evaluates, and settles insurance claims, working to ensure fair and timely resolution for policyholders. They gather information, verify coverage, negotiate settlements, and manage the claims process from initial filing to closure. This often involves interacting with various parties, including claimants, witnesses, and other stakeholders, while adhering to company policies and legal regulations. Additionally, I utilized Microsoft 365 to streamline the claims processing workflow, enhancing efficiency and accuracy in managing documentation and communications throughout the claims lifecycle.

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Corrections Officer

Arizona Department of Corrections

Jan 2011 - Jan 2016 (5 years 1 month)

confidence and credibility in presence, demeanor and conduct in performance of duties within the work environment Supervising Inmates Creating and maintaining inmate schedules Assisting inmates with rehabilitation Quality inspections on facilities Maintaining county standards Ensuring safety and security in main control at all times Accurately maintained daily logs

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Customer Service Representative

Marketing Ways LLC

Jan 2008 - Jan 2011 (3 years 1 month)

A customer service representative (CSR), also known as a customer support or help representative, is an individual who works on behalf of a company or organization to address customer inquiries, concerns, and complaints. They are the initial point of contact for customers needing assistance with a product or service.

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