Greg Fobbs Customer Success | Operations Analyst | Program Execution | CPQ |

Founder

HiveWire Tribe

Dec 2024 - Mar 2026 (1 year 4 months)

BlackUnicorn: A Legacy of Resilience & Ownership

BlackUnicorn is more than a brand—it’s a movement for disruptors, visionaries, and builders who refuse to wait for permission.

Rooted in authenticity, resilience, and legacy, it empowers professionals to challenge outdated systems, own their success, and create without limits.

- Grew organic reach by 50%, with strong traction in India, the U.S., and Canada.

- Built a thriving digital community, connecting professionals who prioritize meaningful collaboration and independent success.

- Developed strategic thought leadership initiatives, amplifying real conversations around equity, representation, and ownership.

HiveWire Tribe (

Health and well-being

Career Break

Jun 2022 - Nov 2022 (6 months)

Z

Co-Founder

Zenbe

Jan 2022 - Jan 2024 (2 years 1 month)

Directed development/execution of high-impact marketing strategies, enhancing brand awareness and audience engagement through tailored content. Conducted extensive market research to identify emerging trends, customer behaviors, and competitive benchmarks, leveraging insights to optimize campaign effectiveness and inform strategic decisions. Curated and managed high-quality, engaging content across multiple social media platforms, ensuring alignment with brand messaging and enhancing overall market presence.

Customer Success Manager

ServiceNow

Aug 2020 - Jun 2022 (1 year 11 months)

Research and Troubleshooting: Demonstrated expertise in conducting thorough research and efficient troubleshooting to resolve customer cases, ensuring prompt issue resolution. Identify system data quality issues and help with data standardization, uploads, and migrations within Microsoft Dynamics CRM.

Cross-Functional Collaboration: Through effective cross-functional collaboration with internal business units and external partners, streamlined business processes to ensure clarity and efficiency.
Project Planning and Execution: Responsible for meticulous project planning, including key milestones, to implement crucial business decisions while consistently meeting set timelines and objectives.

Account Management:

Global CRM Analyst

ServiceNow

Mar 2020 - Aug 2020 (6 months)

Evaluated existing processes, procedures, and operational challenges.

Product Pricing and Management: Built, implemented, and managed SKUs and pricing structures for CPQ and CLM product releases, ensuring alignment with downstream quote-to-cash processes.

Admin: Heavy use of LinkedIn Sales Navigator and user administration.

E-commerce and Channel Sales Operations: Led daily e-commerce and channel sales operations. Proactively collaborated with B2B partners to drive continuous renewals, contributing to long-term business sustainability.

Identified and drove cross-functional operational improvement and adoption.

Spearheaded Microsoft Dynamic rollout for digital and transformation org; l

Customer Relationship Management Analyst

ServiceNow

Jan 2020

Led creation, implementation, and management of SKUs and pricing structures for CPQ and CLM product releases, ensuring seamless integration with downstream quote-to-cash processes. Spearheaded evaluation and optimization of existing processes and operational challenges, driving continuous improvements across key business functions. Utilized LinkedIn Sales Navigator for user administration and daily e-commerce and channel sales operations, facilitating proactive engagement with B2B partners. Provided expertise in sales and business processes, serving as a subject matter expert (SME) for system troubleshooting, reporting key metrics, and delivering actionable insights to support decision-making.

Sales Marketing Coordinator

Penske Media Corporation

Dec 2019 - Mar 2020 (4 months)

• Organizing incoming lead generation and conducting/nurturing initial sales outreach
• Conducting/leveraging data analysis to identify corporate sales and upselling opportunities
• Developing and deploying marketing & sales materials to corporate leads, helping to create GTM decks
and pitch materials for corporate sales conversations/negotiations
• Spearheading the lead base in Salesforce, developing, managing, and maintaining the pipeline view
Learning billing, account management, and provisioning systems related to the corporate business and acting as the internal product champion for those systems
• Leveraging PMC's systems to find analytics and data points to ensure a high rate of ongoing renewal strategie

Customer Success Manager

Emtrain

Jan 2018 - Jan 2019 (1 year 1 month)

Led collaboration efforts with the Product Development Team, driving product improvements based on customer feedback and ensuring seamless alignment with client needs. Managed risk mitigation strategies effectively, addressing implementation issues early and ensuring timely resolution to maintain strong customer relationships. Anticipated potential issues early in implementation cycles within Salesforce, implementing backup strategies and contingency plans to resolve challenges swiftly and maintain strong customer relationships.

Business Development

vmware

Dec 2016 - Feb 2018 (1 year 3 months)

• Partner in collaboration with internal and external stakeholders to qualify inbound MQLs delivering consistent flow of high value opportunities to the Field Sales team. Counted on to be a technology and product champion recognized as an expert for the VeloCloud SD-WAN solution.
• Responsible for engaging with prospective clients and addressing RFPs and RFIs and working
proactively to address any follow up questions. Engaging additional internal stakeholder teams to
ensure timely and accurate information is available to our clients.
• Track record of exceeding monthly and annual quotas by approximately 150% by successfully
collaborating with clients to understand needs and recommend appropriate solutions.
Exce

Community Operations

Facebook

Feb 2016 - Dec 2016 (11 months)

• Counted on in a key role in working as part of a cross-functional team to protect users from spam
threats and protect the rich interactive experience users demand.
• Continuous improvement leader who collects and synthesizes data and presents product
improvement recommendations.
• Engaged users relating to spam inquiries and offered advanced support and guidance with
actionable measures to protect future product usage.
• Proactively identified possible spam sources and worked collaboratively to restrict and limit user
impact.
• Counted on in a key role in working as part of a cross-functional team to protect users from spam threats and protect the rich interactive experience users demand.
• Con

Senior Sales Operations Analyst

Visa

Sep 2015 - Feb 2016 (6 months)

• Excelled in a key service role providing exceptional support to both the sales and account
management teams quickly identifying and resolving issues ranging from acceptance, quoting to
pricing approvals.
• Responsible for identifying areas of potential process improvement and recommended multiple
initiatives with successes including overseeing a project to automate key sales processes.
• Spearheaded efforts to improve A/R aging reports which directly led to improvements in the
identification of high value accounts to approach for outstanding payment.

Sales Operations Specialist

Untangle Inc

Oct 2014 - Sep 2015 (1 year)

• Accountable for supporting over 300 partners and end user account and earned a reputation as a trusted partner by leveraging advanced relationship building and communication skills.
• Relied upon to execute daily e-commerce and channel sales operations and worked proactively
with B2B partners to drive ever increasing renewals.
• Successfully exceeded monthly quota by 115% by understanding client needs and recommending
solutions while exploring opportunities for increased repeat business or referral based business.
Proudly hold the record for setting the monthly for billings of the NGFW (Next Generation Firewall)
• Responsible for lowering churn rate from 4.7% to 2.1% by effectively conducting account health

Global Account Manager | Digital Cinema

Barco

Jun 2013 - Jul 2014 (1 year 2 months)

●●(Major Global support for Cinemark, Regal, Landmark, IMAX)
• Responsible for engaging with customer to facilitate sales order questions and source answers.
• Relied upon to efficiently and effectively work with customers to handle product returns and
exchanges.
• Proactively sourced and secured new accounts and provided requested product and pricing
information. Recognized for driving increased organization revenue generation.

Case Analyst

Digital Air Strike

Nov 2011 - Nov 2012 (1 year 1 month)

• Excelled in a vital multidisciplinary role overseeing operational and administrative requests and
shepherded requests through to resolution.
• Responsible for tracking and ongoing management of IT support issues and accountable for the
creation of over 90% of all new customer accounts.

Learning Specialist | Athletic Director | Boys Basketball Coach

Envision Education

Aug 2008 - Sep 2009 (1 year 2 months)

• Attended and facilitated IEP meetings.
• Planned curriculum for Academic Advisory.
• Managed budget for Athletic Program.
• Supervised and Mentored students.
• Help implement a Navigator program for at risk students.
• Taught summer school Credit Recovery Class.
• Created accommodations and modifications for IEP students.

Greg Fobbs

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Greg Fobbs

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