Grecia Marina Hernandez Ojeda

I'm an operations professional with 5 years of experience supporting executive leadership and 6+ years in customer-facing roles(2010-2017). I've learned that smooth operations happen with constant observation and when you balance process with genuine stakeholder engagement. What drives me: • Building teams – Trained and led 12 people through a remote candidate registration process serving 72 municipalities for local, state, and federal electoral candidacies, creating processes that empowered the team to support hundreds of applicants with confidence. • Optimizing processes – Leveraging available tools to automate daily tasks and shortening the time of delivery. • Creating trust through communication – Closed 4-5 figure contracts by walking prospects through intimidating data migration processes, showing them exactly how we'd protect what matters most to their business, their customers' data. I'm energized by roles where I can eliminate bottlenecks, support both executives and team members, and design workflows.