Grecia Giuliana Siliezar Escobar
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Grecia Giuliana Siliezar Escobar

Grecia Giuliana Siliezar Escobar

About

Detail

San Salvador Department, El Salvador
Contact Grecia regarding: 
Flexible work
Starting at USD15/hour
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Finding candidates
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Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Numeral
    Tax Filing Specialist
    Numeral
    Feb 2025 - Feb 2026 (1 year 1 month)
    As a Tax Filing Specialist, I processed and filed high-volume tax returns with 99%+ accuracy, ensuring full compliance with regulatory requirements and internal quality standards. I was selected to support special high-demand filing periods, contributing to on-time processing and operational continuity during peak workloads. Additionally, I designed and implemented an automated workflow using Google Apps Script, which significantly reduced manual processing time and improved data accuracy and reporting efficiency. I standardized reporting processes and data validation rules, leading to a reduction in reporting inconsistencies by approximately 25%. My role also involved analyzing performance metrics using Microsoft Excel, Power BI, and SQL,
  • B
    Customer Experience & Process Improvement Analyst
    Bank of Montreal BMO
    Dec 2023 - Jan 2025 (1 year 2 months)
    As a Customer Experience & Process Improvement Analyst, I contributed to the redesign of the password update and identity verification process, replacing reliance on static security questions with OTP and multi-step verification flows, which reduced operational risk and fraud exposure by 30%. I translated frontline customer insights into backend operational improvements, supporting analytics and operations teams with clear documentation and workflow logic. Additionally, I maintained high service quality while operating within retail banking controls, data privacy standards, and fraud prevention policies. My role also involved assisting with data validation and account updates, ensuring accuracy across digital and internal platforms. I organ
  • G
    Email Marketing & Automation Specialist
    Guardian
    Oct 2021 - Nov 2022 (1 year 2 months)
    As an Email Marketing & Automation Specialist, I analyzed customer service and campaign performance data to identify trends, resulting in a 15% improvement in customer satisfaction scores and operational efficiency. I developed automated dashboards to monitor resource allocation and KPI performance, which reduced manual reporting time by 30% and enhanced data accuracy. My role involved optimizing automated email campaigns through KPI-driven analysis, significantly increasing overall campaign effectiveness and engagement metrics. Additionally, I supported digital marketing initiatives by preparing audience lists and organizing campaign inputs, which were crucial for tracking performance metrics related to paid social campaigns, including Met
Education verified_user 0% verified
  • ESI School of Management
    Bachelor of Technology and Business Management
    ESI School of Management
    Apr 2024