Grant Frampton

Onboarding Specialist

PAR Technology

Dec 2023 - Dec 2024 (1 year 1 month)

• I supported fast food resturants set up their location's technology prior to the stores opening • Provided training to the customer on how to work PAR equipment • Configured Pin Pads, Kitchen Screens, Registers, and Printers to all work with each other • I uploaded pricing and layouts to the store location based on customer requests

Level 1 Help Desk

PAR Technology

Jan 2022 - Dec 2023 (2 years)

• I configured Point of Sales, payment, printers, and kitchen screen devices for a varity of resturants • Dispatched tickets to techs as needed • I cordinated with other IT departments to find resolutions to network and hardware related issues • Took inbound calls and made calls to insure the resolution of on going or new issues • Provided training to customers on in store technologies we provided

Teir 1 Help Desk

Conexon

Oct 2020 - Nov 2021 (1 year 2 months)

• I supported and facilitated resolution to customers in an ISP environment and helped resolve their technical issues • The calls I took included help with Internet, TV, and Phone, and WPS issues. I was also tasked with monitoring light levels on fiber lines and monitoring speeds. As well as noticing patterns in incoming calls. • Helped organize the ticket system and monitor alerts • Used SMx, Zendesk, Calix, Teams

C

SYSTEMS AND SECURITY ADMINISTRATOR PROGRAM

Centriq Training

Dec 2018 - Mar 2019 (4 months)

• A solid foundation in computer hardware, networking fundamentals, including network design, network security, and network management. • Experience running Cat 5, Cata 6 and RG 59 cables. • The ability to create, configure, and trouble-shoot Microsoft Windows 10, Windows Server 2016. • Manage and secure domains using Active Directory, Group Policy, and Permissions, and provide risk management solutions and disaster recovery and planning. • Worked as a team to design, build, and implement a multi-domain mock company using physical Windows Server 2016 and Linux CentOS servers, and Cisco switches and routers for the infrastructure.

C

Help Desk 3rdShift

Choice Solutions

Jan 2018 - Dec 2018 (1 year)

• Took calls from clients and helped them resolve their IT issues. • Checked and ran backups for clients. • Unitrends, Quickbase, Slack, Active Directory

T

Cable Technician

TAK Communication

Jan 2017 - Mar 2017 (3 months)

• Installed cable and internet for customers who needed it set up, after moving in or deciding to upgrade their home. • Ran coaxial cable from drops on the ground or up on a pole directly to the customers home. • Helped service and resolve customer cable or internet problems.

About

Detail

Timeline

Résumé