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Grace Wacera Gakuya
About
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Nairobi County, Kenya
Contact Grace regarding:
Flexible work
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Résumé
Jobs
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- RCustomer Support Lead & Junior Project ManagerRegulus Web LtdApr 2023 - Current (3 years 1 month)• Oversee customer support operations, ensuring timely resolution of client issues. • Coordinate and manage eCommerce website projects from planning to post-launch support. • Facilitate onboarding and training for new clients, optimizing system adoption. • Collaborate with cross-functional teams to enhance project efficiency and customer satisfaction. • Managed client inquiries, troubleshooting technical issues, and ensuring smooth customer experience. • Assisted in project documentation, ensuring proper tracking and reporting, including proofreading to maintain accuracy for both internal and external stakeholders. • Monitored Service Level Agreements (SLAs) to ensure timely responses and issue resolution. • Managed is
- SOffice Administrator & Customer SupportSadick ComptechJun 2021 - Mar 2023 (1 year 10 months)• Managed administrative tasks, scheduling, and document handling for smooth office operations. • Provided customer support, troubleshooting technical issues, and assisting clients with inquiries. • Streamlined workflow processes, improving operational efficiency. • Generated reports, managed inventory, and processed purchase orders to maintain stock levels. • Assisted with financial reporting, data entry, and database management. • Conducted sales and marketing activities, increasing client engagement and revenue. • Provided clerical support including photocopying, printing, and document editing, ensuring high-quality documentation and typesetting for all materials.
- NOffice Administrator (Intern)Nyeri County Governor's OfficeSep 2019 - Dec 2019 (4 months)• Assisted in administrative duties, including data entry and record management. • Coordinated office activities and supported government staff in daily operations. • Responded to inquiries, provided clerical support, and maintained office organization. • Developed tracking spreadsheets for process monitoring and reporting. • Collected, validated, and distributed information to employees. • Gathered, organized, and input information and data into a digital database. • Customer Support & Client Relations – Handling inquiries, resolving complaints, and ensuring customer satisfaction. • Utilized proofreading skills to ensure accuracy in documentation and typesetting, enhancing the quality of reports and communications. Ad
Education
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- GGoogle Foundations of Project ManagementJan 2025 - Current (1 year 4 months)
- DBachelor of Business Administration (BBA)Dedan Kimathi University ofTechnologyMay 2017 - Dec 2021 (4 years 8 months)
- BBachelor's degree in Business Administration
Projects (professional or personal)
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- RElite Tools Kenya Ecommerce WebsiteRegulus Web LtdMay 2024 - Current (2 years)
- RNexpower Kenya Ecommerce WebsiteRegulus Web LtdJan 2024 - Jun 2024 (6 months)